Associate Service Operations Security Technician

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Provides on-site maintenance and repair services for DN customers. Performs services on assigned products including safes / chests, vaults, safe deposit boxes, after-hours depository, mechanical and electronic locks, general locksmithing, vacuum air tubes - including under-counter teller equipment - and security vestibules. Responds to service calls in an accurate and timely manner.

• Addresses issues and provides maintenance services according to set schedules and in line with company policy and manufacturer specifications.
• Assists with and / or performs basic level services on assigned products, including: Cleaning, drilling and lock replacement for safe deposit boxes and under counter teller equipment.
• Maintaining bolt work and time locks on safes, chests and vaults.
• Maintaining ATM Cencon locks and mechanical and electrical combination locks.
• Providing key duplication and lock core replacement.
• Maintaining after-hour depositories, VAT units, drive-up windows, drawers and sliding windows.
• Prioritizes service calls based on Service Level Agreements and management direction.
• Reports equipment discrepancies and chronic issues, escalating to proper support team for resolution.
• Contacts customers as required to set appointments, update on progress or ensure satisfaction with service delivery / issue resolution.
• Maintains safety awareness and follows safe behaviors at all times.
• Maintains a positive attitude to increase customer satisfaction.

Required Qualifications

• Education or equivalent work experience required.
• Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Operations Security.
• Good business English skills (Written and spoken).

Salary Range: $24.00-$27.00/hr. Actual compensation for this role will depend on several factors including your qualifications, skills, competencies, geographic location, internal equity, and relevant experience.

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