What are the responsibilities and job description for the Lead Worker position at Didlake, Inc.?
Company Summary
Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities, and day support services. We provide rewarding and purposeful work.
Why This Role Matters
At Didlake, our mission goes beyond maintaining clean facilities—we create meaningful employment opportunities for individuals with disabilities. As a Lead Worker – Janitorial, you will play a vital role in ensuring high-quality custodial services while mentoring and supporting team members with significant disabilities. Through your leadership, coaching, and hands-on support, you'll help employees build valuable workplace skills, confidence, and opportunities for career growth within our organization. This position combines leadership and hands-on custodial work, spending approximately 50% of the time assisting the Janitorial Supervisor with leading the team and 50% performing janitorial duties.
What You Will Do
- Assist the Janitorial Supervisor in coordinating daily custodial operations and ensuring contract requirements are met.
- Lead, train, mentor, and support janitorial team members, including individuals with disabilities.
- Assign daily work, distribute supplies and equipment, and inspect completed work to ensure quality standards are achieved.
- Provide coaching on proper cleaning procedures, equipment operation, and workplace safety.
- Address employee and customer concerns, resolving issues when appropriate and escalating to management as needed.
- Perform routine custodial duties including:
- Cleaning offices, hallways, restrooms, stairwells, and common areas.
- Sweeping, mopping, scrubbing, stripping, waxing, and polishing floors using manual and powered equipment.
- Cleaning windows, doors, fixtures, and other building surfaces.
- Emptying trash and replenishing restroom and janitorial supplies.
- Operate custodial equipment and, when required, snow removal equipment.
- Perform snow and ice removal during inclement weather, including applying ice melt to walkways and entrances when required by contract.
- Complete required training and maintain compliance with all Didlake policies and safety procedures.
- Promote a positive, respectful, and team-oriented work environment while maintaining professional conduct and appearance.
Qualifications:
Education & Experience
- High School Diploma or GED, or an equivalent combination of education and experience.
- At least one (1) year of recent commercial custodial or facility maintenance experience.
- Previous experience leading, supervising, or mentoring employees preferred.
- Ability to successfully pass a background check.
Skills & Abilities
- Knowledge of commercial cleaning methods, products, equipment, and safety procedures.
- Experience operating custodial equipment, including floor care machines; snow removal equipment experience is a plus.
- Strong verbal communication skills with the ability to read, write, and understand basic instructions and documentation.
- Ability to lead, by example with professionalism, reliability, and a strong work ethic.
- Strong organizational, problem-solving, and decision-making skills.
- Ability to train, coach, and reinforce standard operating procedures and safe work practices.
- Demonstrated ability to work effectively and respectfully with individuals with disabilities.
- Positive attitude, adaptability, initiative, and commitment to deliver quality service.
- Ability to work independently and collaboratively in a fast-paced environment while meeting performance and quality standards.
Benefits
- Health coverage for you and your family through Medical, Dental, and Vision plans
- A 401k-Retirement plan with company match
- To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program
- A paid time-off program in which the benefits increase based on your tenure with the company
- A paid sick leave program that begins to accrue upon starting work
- Paid holidays