Director of Revenue Cycle

The pay range for this role is $139,600 - $160,490 annually.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible.

Summary

Reporting to the CFO, as Director of Revenue Cycle, you will oversee all revenue cycle operations while managing a team dedicated to optimizing billing processes, collections, and payer relations. You will play a critical role in driving financial sustainability and ensuring seamless processes that support Didi Hirsch's mission to provide equitable mental health services.

Primary Duties

• Design and execute a comprehensive plan to expand billing and collections capabilities for commercial services.
• Collaborate with the CFO and organizational leaders to define goals, metrics, and milestones for the revenue cycle team.
• Collaborate with key stakeholders, including clinical staff, finance, and IT, to align revenue cycle strategies with organizational goals.

Revenue Cycle Operations

• Oversee all aspects of the revenue cycle, including billing, coding, accounts receivable and collections.
• Collaborate with the Director of Business Development in the negotiation and management of payer contracts.
• Identify opportunities to improve efficiency and reduce denials through process optimization and automation.
• Establish policies and procedures to ensure compliance with federal, state, and local regulations as well as payer requirements.
• Monitor and analyze revenue cycle KPIs, such as days in A/R, denial rates, and cash flow.
• Ensure adherence to all applicable laws and regulations, including HIPAA and billing guidelines.

Financial Performance and Analysis

• Monitor key performance indicators (KPIs) related to billing and collections, and deliver actionable insights to the CFO and executive leadership.
• Develop and manage departmental budgets, ensuring alignment with organizational priorities and financial objectives.
• Provide regular reports on revenue cycle performance and recommend strategies to enhance cash flow and operational efficiency.

Collaboration and Stakeholder Engagement

• Partner with clinical and administrative teams to align revenue cycle processes with client service delivery.
• Serve as a primary liaison with commercial payers, negotiating contracts and resolving complex reimbursement issues.
• Promote a culture of collaboration and transparency across departments to support revenue integrity.

Position Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Finance, or a related field required. Equivalent experience in a similar role will be considered. Master's degree preferred.
• Minimum of 7 years of experience in revenue cycle management, with at least 3 years in a leadership role.
• Proven track record in building and leading teams, particularly in billing and collections for commercial services.
• Strong knowledge of healthcare billing regulations, reimbursement methodologies, and payer requirements.
• Knowledge of Medicaid and CalAIM payer requirements is preferred.
• Exceptional leadership and team-building abilities.
• Proficiency in revenue cycle management software and data analysis tools.
• Strong interpersonal and communication skills, with the ability to build relationships at all levels of the organization.
• Detail-oriented with excellent problem-solving and decision-making capabilities.

Supervisory Responsibility

• Manage a team of exempt and non-exempt staff.

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

CORE VALUES

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.
Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all.
Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

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