988 Shift Supervisor, Bilingual (Spanish)

988 Shift Supervisor, Bilingual (Olympic Suicide Prevention Center)

This is a fully remote position. The pay for this position is $28.00 per hour with a $5.00 overnight differential.

The schedule is Wednesday and Saturday from 12:30am-9:00am and Friday from 4:30am-8:30am PST, totaling 20 hours per week.

This role requires a four-week 40-hour per week training (Monday to Friday 9:00 AM to 5:00 PM PST) at the start of employment.

Our work schedules are subject to change as necessary to meet the Agency's and it's client's needs. Reasonable notice is provided to facilitate personal planning.

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About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible.

Summary

As a bilingual Shift Supervisor, you will be responsible for oversight and support of crisis counselors and volunteers for the Suicide Prevention Center's Crisis Line to ensure compliance with program standards, contracts, policies, procedures and guidelines.

Primary Duties

• Monitors crisis calls and provides consultation to volunteers and crisis counselors as needed, ensuring adherence to policies. Initiates debriefing sessions with volunteers and crisis counselors following each call as staffing permits.
• Ensures that volunteers and crisis counselors comply with program standards, contracts, policies, procedures, and guidelines.
• Identifies training needs and provides performance-related feedback to Spanish Bilingual Program Coordinators for evaluation purposes.
• Supplies appropriate resources to volunteers and crisis counselors during calls.
• Partner with Workforce Management to real-time staffing, schedule adherence, and attendance.
• Maintains caller contact data and completes mandated reports and other relevant documentation.
• With support from the On-Call Manager, may determine the need for mandated reports and initiate Emergency Services Interventions (ESIs) for callers.
• Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center and/or Didi Hirsch.
• Participates in SPC training activities.
• Takes crisis calls as needed.
• May participate in outreach and media related activities as requested.

Requirements

• Must be 18 years or older.
• Possess a high school diploma or equivalent.
• Six months of experience required as an SPC volunteer or Crisis Counselor at Didi Hirsch or an external crisis line. One year of experience preferred.
• Must be fluent in reading, writing, and speaking both English and Spanish.
• Have availability and flexibility to work the overnight, evening and weekend shifts.
• Support the values and mission of Didi Hirsch as related to employment.
• Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services.
• Demonstrate current knowledge of all job specific skills including volunteer supervision, crisis intervention, suicide prevention, telephone crisis line procedures, multicultural and socio-economic issues.
• Present ideas, information, and viewpoints clearly, both verbally and in writing.
• Have basic supervisory skills sufficient to manage a staff of volunteers and crisis counselors, enforcing policies and procedures while maintaining a supportive environment.
• Have strong interpersonal skills, interact well with others, and effectively communicate to others when conflicts occur.
• Efficiently use a computers to include Microsoft Office Suite and crisis line software.
• Demonstrate commitment to team objectives and Didi Hirsch philosophies.
• Ability to adapt and be flexible to changes in protocol and program needs.

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.

Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.

Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

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