Front Desk Clinical Receptionist

The didgwalic Wellness Center is seeking a positive, customer-service-focused Front Desk Clinical Receptionist to join our integrated care clinic that combines primary care, behavioral health, and opiate treatment all in one place. This is an excellent opportunity to be employed in an environment that believes in the holistic approach to healthcare and demonstrates a commitment to employee wellbeing by providing a supportive environment that encourages personal and professional growth. This role acts as the initial point of contact for patients/clients by performing a variety of clerical and administrative tasks, and occasionally supports Child Watch in overseeing the safety and well-being of children while maintaining a creative and playful atmosphere.

Schedule: Monday in our Bellingham location 6am-2pm, and Tuesday through Friday in our Anacortes location 5:30am-1:30pm

At didgwálic Wellness Center, we prioritize the well-being of our patients and staff alike. We offer our employees an excellent total compensation package that includes some of the following. If this sounds like an opportunity you’re interested in exploring further, please apply today!

Some of Our Benefits Include:

• Competitive base compensation and benefit package.
• Comprehensive health, dental, and vision insurance
• Employer-paid life insurance, AD&D, short- and long-term disability
• 401(k) Retirement Plan with up to a 4% employer matching
• 4 weeks of Paid Time Off (PTO)
• 13 paid holidays observed
• Great working hours for work-life balance

Regular Duties:

• Coordinates and schedules appointments for multiple departments
• Processes, assists, and informs new and existing clients regarding the established treatment process and related requirements, maintaining confidentiality and ensuring full compliance with all HIPAA regulations
• Utilizes Electronic Health Record (EHR) regularly, and provides training and assistance to clients in the use and functionality of treatment-related technologies
• Provides back-up care for the Child Watch team, ensuring high standards are maintained during breaks
• Stays vigilant and ready to implement safety precautions and engage emergency procedures when necessary

Required Skills/Abilities:

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology; proficient with Microsoft Office Suite and other related programs
• Ability to work in a cross-culture environment, learns and is sensitive to the social and cultural context of the patients at the didgwalic Wellness Center
• Understands and adheres to state (RCW, WAC) and federal confidentiality regulations (HIPAA and 42 CFR part 2)
• Effective communication: written, verbal, and interpersonal skills, including conflict resolution.
• Knowledge of basic care principles of infants, toddlers, and pre-school children, including administering to injuries and illnesses common to young children.

Education and Experience:

• High school diploma or equivalent is required
• One to three years of experience working in an administrative role, preferably in a medical environment
• One year of experience with children preferred
• Strong time management skills and multitasking ability required