What are the responsibilities and job description for the Operations Lead position at Dicks Sporting Goods?
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
You have a passion for sport, for the community and for customer service. So do we.
DICK'S Sporting Goods is seeking a people-first Lead for our store leadership team. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to help our athletes perform at their best and enjoy their sport. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to take the next step in your career as a Lead in our store, this is an opportunity to make a difference and join the world's greatest sports team.
ABOUT THE ROLE:
The Lead has a direct impact on both the execution of our store's brand standards as well as the teammate experience. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates.
ROLE RESPONSIBILITIES:
Responsible for managing the day-to-day operational aspects of their store department
Plans and organizes with the guidance of Assistant Store Manager; takes time to build plans to effectively execute projects and tasks while delegating based on priority level
Upholds and holds team accountable for company brand, merchandising, and presentation standards
Compliance to loss prevention standards and audit requirements
Supports building and hiring a strong team as well as training associates on company procedures and programs; this includes new teammate training and cross-training current team
As business needs arise; other tasks may become necessary to support the team and the store
LEADERSHIP RESPONSIBILITIES:
Leads by example to ensure a great customer experience and helps teammates understand how their responsibilities play a key role in the organization
Clearly communicates, provides in-the-moment coaching, and builds trust with teammates in the store
Creates an inclusive store environment where everyone (teammates & athletes) feel welcome, safe, and is treated with respect
QUALIFICATIONS:
Flexible availability - including nights, weekend, and holidays
Prior retail sales experience (or customer-focused experience) preferred
Ability to adjust priorities and manage time wisely in a fast-paced environment
All Teammates are required to adhere to all safety policies and procedures.
Additionally, as business needs arise, other tasks may become necessary