What are the responsibilities and job description for the Event Technology Support Technician position at Dickies Arena?
Event Technology Support Technician (Part-Time)
Trail Drive Management Corporation Properties:
Trail Drive Management Corp. (TDMC) is a not-for-profit venue management company in Fort Worth, Texas. TDMC manages all aspects of venue management, including but not limited to event booking, event management, marketing, IT, technical services, food & beverage, parking, security, housekeeping, changeover, maintenance, and more. TDMC manages several venues in Fort Worth, TX.
Job Summary:
Trail Drive Management Corp (TDMC) is looking for a part-time Event Technology Support Technician who will work with the Technology team to support event needs in a wide range of IT and technical areas. Working primarily evenings, weekends, and holidays based on the event schedule, this role supports Food & Beverage, Ticketing, Guest Services, Operations, and other venue departments by troubleshooting technology issues in real time.
This position will be 100% on-site.
Essential Job Functions:
- Provide first-line technology support during arena events and special functions.
- Respond to and troubleshoot technology issues impacting staff, guests, vendors, and event operations.
- Document incidents, troubleshooting steps, and issue resolutions.
- Maintain a professional and customer-focused approach while supporting venue operations.
- Monitor venue Wi-Fi and wireless infrastructure performance before, during, and after events.
- Assist with troubleshooting wireless connectivity issues affecting operational and guest-facing systems.
- Support the diagnosis of access point, endpoint, and device connectivity concerns.
- Coordinate with network administrators on escalated wireless and connectivity issues.
- Use network test equipment to verify wired copper and fiber connections are functioning properly.
- Support basic testing and validation of network drops, patch panels, switches, and connected devices.
- Support Food & Beverage operations by troubleshooting POS terminals, printers, payment devices, and related peripherals.
- Assist Guest Services and Ticket Operations staff with technology-related concerns including ticket scanners, handheld devices, and related systems.
- Coordinate with 24/7 integrated communications personnel, communications vendors, and support teams regarding radio and communication system issues.
- Assist with deployment, collection, and basic configuration of communications equipment.
- Support technology needs in operational areas, premium spaces, back-of-house locations, and event control areas.
- Assist users with workstation, software, printer, mobile device, and peripheral issues.
- Support password resets, account troubleshooting, and general user assistance as directed.
- Perform related duties as assigned or requested.
Qualifications:
- Must be a minimum of 18 years of age.
- High school diploma or equivalent.
- One (1) year or more of customer service, technical support, help desk, or related experience.
- Demonstrated ability to independently investigate technical issues, identify potential root causes, and recommend appropriate resolutions.
- Basic understanding of computer hardware, mobile devices, printers, and peripherals.
- Basic understanding of wired and wireless networking concepts.
- Familiarity with Microsoft Windows and Microsoft 365 applications.
- Strong troubleshooting and problem-solving skills.
- Ability to work a flexible schedule including nights, weekends, holidays, and extended hours based on event schedules.
- Able to communicate effectively with management, guests, and team members.
- Ability to handle multiple tasks in a fast-paced, high-energy environment.
- Ability to work independently with minimal supervision while collaborating effectively with team members.
Preferred Qualifications:
- Have experience supporting technology in a sports, entertainment, hospitality, convention center, or live-event environment.
- Have experience supporting POS systems, ticketing and communications systems, or network infrastructure.
- Be familiar with structured cabling, network switches, wireless access points, and endpoint connectivity troubleshooting.
- Have experience using network diagnostic and testing tools, including cable testers, fiber testing equipment, or similar troubleshooting devices.
- Have experience supporting handheld devices, scanners, and mobile technology.
- Possess CompTIA A , Network , Cisco CCNA, Microsoft 365, or similar technical certification.
- Possess an outgoing personality suited to providing exceptional customer service and a commitment to continuous self-improvement.
- Work well under high-pressure situations.
Working Conditions:
- Employees will work in an environment with fluctuating temperatures.
- Employees must have the ability to lift, push, and pull up to 50 lbs.
- Employees will regularly spend their shift standing/walking, traveling stairs, with limited to no sitting.
- Employees will be exposed to high noise levels and/or fluctuating lights in event settings.
- Employees must have the ability to reach, lift, and bend to perform job duties throughout the shift.
- Employees must be available to work part-time, event-driven shifts primarily during evenings, weekends, and holidays.
Other Duties:
- Typical event shifts may range from approximately 7 to 8 hours, with many evening shifts occurring around 4:30 pm – 11:30 pm based on event needs.
- During the Fort Worth Stock Show and Rodeo (Mid-January through early February), there will be opportunities for significant consecutive-day shifts ranging from 8 am – 8 pm
- This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.