FOH Manager

The Dickie Brennan family of restaurants - Dickie Brennan's Steakhouse, Bourbon House, Tableau, Audubon Clubhouse, and Pascal's Manale - is recruiting an experienced front-of-house manager to add to our talented team. Join our team and accelerate your career path in hospitality. There are many opportunities for growth and promotion within Dickie Brennan & Co. We are a family owned and run business and offer a warm, professional environment to work. We value hard work, dedication, and sincerity. We have many long-tenured team members who have risen through the ranks.

We view each employee as an ambassador for New Orleans and its unique culture. Our restaurants are avid supporters of local farmers and fisherman. Each of our restaurants accentuates Louisiana's culinary history through the use of local ingredients and techniques. The entire team at Dickie Brennan & Company remains dedicated to delivering superior dining experiences through serving locally sourced, updated versions of classic New Orleans cuisine, and outstanding service in our four French Quarter restaurants.

Because we offer a great place to work, others have taken notice! New Orleans CityBusiness has recognized us 10-times as one of the "Best Places to Work" (Top 3 in 2015!) in the city.

GREAT BENEFITS include:

Competitive Pay * Advancement Opportunities * Medical/Dental Coverage * Paid Life Insurance * Paid Vacation * Employee Meals * 401(k) Program with Company Match * PLUS MORE

POSITION SUMMARY: The Front of House manager is responsible for managing the front of house during service. This includes servers, aisle, bussers, bartenders, and anyone else who regularly interacts with guests before, during and after service. The FOH Manager ensures that guests enjoy their dining experience.

ESSENTIAL FUNCTIONS:

· Communicate clearly and effectively in a positive manner

· Maintain a positive demeanor and always have guest satisfaction in mind

· Maintain a strong professional presence and remain professional at all times / does not mix business with pleasure

· Ensure an exceptional guest dining experience and resolve guest issues and complaints timely and professionally

· Improve all aspects of the restaurant through problem solving, progressive industry ideas and staff participation

· Be a guest ambassador. Ensure management coverage on the floor at all times

· Maintain all health and sanitation standards of the company and the industry

· Maintain all service standards of the company and the facility

· Train, support and mentor all FOH hourly staff members to accomplish their goals and provide exceptional guest service

· Communicate clearly and effectively in a positive manner

· Leadership – lead by example and recognizes that he/she serves as a role model for entire staff

· System Focused – Creation, Implementation and Follow Through

· MBWA – Manages by Walking Around

· Drives the train – available at all times on the floor for our guests and staff. Touch every plate, touch every person.

· Thorough knowledge of all products (menu, wine, spirits, daily specials, promotions, etc)

· Sets and maintains all restaurant standards – You are the Standard. Actively practice and promote gang service, gang seating, serving, bussing

· Maintain regular communication with corporate office and other members of management. Actively prepare for and participate in meetings with managers, restaurant staff, ownership, and corporate staff

· Lead by example recognizing that he/she serves as a role model for entire staff

· Correctly performs all duties necessary to close the restaurant.

· Other duties as assigned

REQUIREMENTS:

· High school diploma. Some college and/or college degree preferred.

· Minimum of 3 years industry experience with at least 1 year supervisory/management experience.

· Able to project the balance of authority and respect in order to get things done while promoting the company culture.

· Ability to read and write in English with excellent verbal, interpersonal and communication skills

· ServSafe certification required (can be received in-house)

· Strong organizational, multi-tasking, time management, follow-up and analytical skills with solid attention to detail and accuracy

· Proficiency in Microsoft Office programs, especially Excel

· Ability to learn industry specific accounting software (such as Compeat, Micros, Res Source, etc.)

· Internet skills including use of e-mails (Microsoft Outlook) and information gathering

· Ability to work in a team-oriented, fast-paced environment with a customer service orientation

· Strong managerial skills and able to successfully prioritize and manage multiple responsibilities

· Must be able to get along with co-workers and manage subordinates as a team

· Be flexible and eager to learn new things while thinking analytically and creativity

· Must maintain a strong professional presence and present a well-groomed appearance

· Ability to manage confidential business, customer and employee information with tact and discretion

· Outstanding interpersonal communication skills, both written and verbal

· Ability to create momentum and foster organizational change

· Must be able to respond calmly and make rational decisions when handling business related issues in a fast paced environment

· Work is performed in a restaurant with varied temperatures. Must be able to sit or stand for extended periods of time, bend, stoop, reach, crouch, kneel, lift, push and pull. May occasionally lift, push, pull or move items weighing up to 30 pounds.

· Manual dexterity is essential. Must possess finger dexterity to use restaurant and office equipment adeptly

· Must be able to dependably work a minimum of 50 hours per week; able to work a varied and flexible schedule, including evenings, weekends, and holidays, as necessary to manage and operate the restaurant effectively

· Maintain presence in the community through community involvement and networking

· Must adhere to the established appearance, hygiene, and dress code guidelines

· Ability to adhere to and comply with all rules and regulations of the company

General Comments: This description is intended to describe the essential job functions and their requirements. It is not an exhaustive list of all duties, responsibilities, and/or requirements of the position. Other functions may be assigned and management retains the right to add to or revise this job description at any time, with or without prior notice. Employment is at-will and this job description does not imply an employment contract.

We are an Equal Opportunity Employer and Drug-free Workplace. Dickie Brennan & Company participates in E-Verify, a federal program verifying each employee's right to work in the United States.

Work Remotely

• No

Job Type: Full-time

Pay: $50,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience:

• Management: 3 years (Preferred)

Work Location: In person

Salary : $50,000 - $62,000