Demo

Customer Service Representative Supervisor

Dick Van Dyke Appliance World
Springfield, IL Full Time
POSTED ON 12/18/2025
AVAILABLE BEFORE 1/17/2026
Benefits:

  • 401(k)
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Savings bank
  • Vision insurance


The Customer Service supervisor position plays a critical role in the success of Dick Van Dyke Inc. The supervisor will provide front-line direction to our team CSRs, and ensure quality service is provided in every customer interaction. The CSR supervisor will promote professional and personal development of individual team members by administering performance evaluations, training needs, progressive disciplinary actions, and career opportunity programs.

Job Requirements

  • Leadership aspirations. You’re interested in learning how to develop your leadership skills and be a coach, advocate, and role model to our CSRs.
  • A post-secondary degree or certificate, preferably in Business Management or Communications. A combination of education and work experience will also be considered.
  • At least one year of experience in a leadership, supervisory, or coaching role
  • Ability to work both independently as well as in team settings within a fast-paced environment.
  • Ability to type 45 WPM with accuracy
  • Strong knowledge of MS software (Word, Excel, Power point).


Customer Service Supervisor Benefits include after 90 days:

  • Health Benefits
  • Dental Benefits
  • Vision
  • Life Insurance
  • 401K Profit Sharing Retirement Plan
  • Aflac
  • Flex Spending Account
  • 1 week Paid Vacation
  • 4 PAID personal days a year
  • Off Sundays


Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year based on experience

Schedule:

  • 8 hour shift
  • Day shift 8am to 5pm
  • Monday to Friday


Application Question(s):

  • All Applicants must provide 3 professional references


Education:

  • High school or equivalent (Required)


Experience:

  • Microsoft Office: 1 year (Preferred)
  • Supervisor: 2-3 years (Required)
  • Customer Service: 5 years (Preferred)


License/Certification:

  • Driver's License (Required)


Work Location: One location

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Salary : $50,000 - $60,000

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