Demo

Dispatcher/Customer Service

Dick's Towing
Medford, OR Full Time
POSTED ON 12/13/2024 CLOSED ON 1/22/2025

What are the responsibilities and job description for the Dispatcher/Customer Service position at Dick's Towing?

  • Take calls from customers and law enforcement for towing services.
  • Dispatch calls to tow trucks via two-way radio and pagers.
  • Have a good understanding of the streets in Jackson County.
  • Help drivers find locations in their map books.
  • Understand T-codes and 10-codes and use them properly to communicate with the drivers.
  • Know the weight and size of the various types of vehicles, combinations of vehicles and tractor trailer rigs to properly send the right trucks.
  • Have a professional and clear voice over the phone.
  • Have a professional, friendly, and calming attitude when dealing with customers and law enforcement agencies.
  • Possess the ability to multi-task.
  • Good computer skills.
  • All other duties assigned by your supervisor.

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As a dispatcher for JM Northwest you will receive calls for towing services from customers and law enforcement agencies. Dispatch those calls to the tow truck drivers via two-way radio and pagers. Help the drivers with the map book location or cross streets.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Every weekend
  • Holidays
  • Night shift
  • Overnight shift

License/Certification:

  • Driver's License (Preferred)

Ability to Relocate:

  • Medford, OR 97504: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $21

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