What are the responsibilities and job description for the Specialist Footwear - HIRING EVENT position at Dick's Sporting Goods?
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
Help athletes perform at their best by delivering expert footwear guidance focused on fit, performance, and comfort. As a Specialist - Footwear, you will drive sales, support teammates, and create a personalized, athlete-first experience. Grow your impact in a fast-paced retail environment built on teamwork and service.
Our store teammates are passionate and motivated about creating an exceptional experience for our athletes through their eagerness to deliver exceptional customer-service, in-depth product and process knowledge, high brand and execution standards, and ability to prioritize and communicate effectively.
The "Specialist" is the go-to expert in their department/area, combining deep product knowledge with a strong athlete-first mindset to deliver an exceptional athlete shopping experience. They proactively anticipate athlete needs, make tailored recommendations, and ensure their department is athlete-ready. As a trusted resource for both athletes and teammates, the "Specialist" drives sales, supports daily execution, and helps maintain brand standards through hands-on, expert guidance and store support.
Job Duties & Responsibilities
- Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment. Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.
- Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes. Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity.
- Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
- Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
- Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
- Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.
Teammate Traits
- Strong communication and interpersonal skills.
- Ability to support training of new and existing team members in their skills area.
- Exhibits behaviors of "leader of self" competencies.
- Deep understanding of retail processes.
- Highly organized, efficient, and athlete/customer-focused.
- Performs other tasks/duties as assigned.
Qualifications
- High School Diploma or Equivalent
- 1 - 3 Years
- Previous retail or customer-facing experience preferred
QUALIFICATIONS:
VIRTUAL REQUIREMENTS:
At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:
Cameras must be on during all virtual interviews.
AI tools are not permitted to be used by the candidate during any part of the interview process.
Offers are contingent upon a satisfactory background check which may include ID verification.
If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!