Automotive Express Service Advisor - Dodge of Wilsonville

Primary Responsibilities:

The Service Advisor is expected to:

• Positively represent the dealership and demonstrate outstanding customer service and problem-solving skills.

• Protect the legal, financial and moral well being of the dealership;
• Be a support system to Service Manager to achieve maximum production and expense control;
• Be a teacher to support the efforts of other employees to be successful;
• Seek ways to improve business operations efficiencies and customer service.

Primary Duties:

Ensure maximum production and customer service.

• Monitor repair order processes to maintain proper function of the service department.
• Oversee communication between company personnel and customers to ensure accurate documenting and procedures are performed in a timely manner.
• Communicate with customers regarding time expectations and gather contact information for follow up.
• Ensure a positive relationship between dealership, customers, and manufacturer.
• Oversee adjustments on warranties for new and used vehicles.
• Maintain current product knowledge and train supporting staff on proper usage.
• Ensure clean and safe work environment at all times and adhere to all OSHA/EPA requirements.
• Follow manufacturer policies and procedures.

Operate with integrity.

• Demand the highest ethical standards from self and others.
• Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
• Resolve customer complaints and adjustments.

Job Qualifications:

• Two plus years of progressive experience in auto service.
• Outstanding verbal and written communication skills
• Hands-on, team oriented committed to business improvement processes
• Strong problem solving capabilities
• Management skills
• Ability to manage multiple priorities
• Experience with DMS reporting.
• Must be insurable with a valid in state driver’s license.

Physical Requirements:

• Work performed in an office and shop settings.
• Exposure to shop environment such as noise, dust, odors and fumes, chemicals and adhesives.
• Required to lift up to a minimum of 20 lbs.
• Regularly required to sit, stand, bend, reach, and move about facilities.

Job Type: Full-time

Pay: $3,500.00 - $5,000.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Day range:

• Weekend availability

Shift:

• 8 hour shift

Experience:

• Automotive service: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $3,500 - $5,000