Customer Service Manager

DiBiase Heating and Cooling Company of Coatesville, PA is recruiting a full-time HVAC Customer Service Manager to ensure the delivery of world-class customer service to our clients. Passionate about leading our Customer Service Team and improving the quality and efficiency of the department. You'll also be eligible for awesome benefits that include 100% company-paid medical, dental, life, short term and long term disability, up to 15 days paid time off (PTO), paid holidays, a 401(k) retirement plan with 100% match up to 3%, company events, and more! We also offer virtual training programs, career growth programs, and paid company meetings to aid in your success! Would you like to work for an established but growing local company in an essential industry? Do you feel that you are the right fit for this position? If yes, we can't wait to meet you!

Performance Bonus available!

ABOUT DIBIASE HEATING AND COOLING COMPANY

Since 2008, DiBiase Heating and Cooling Company, has strived to create the ultimate customer service experience by providing the fastest HVAC service in the area. By hiring people who share our core company values of integrity, honesty, and quality, we are able to accomplish this goal. Our team is home to some of the most qualified technicians in the industry who provide solutions for homeowners and their families to create a safe and comfortable home while ensuring system durability and maximizing energy savings. In order to hire and retain such quality and skilled employees, we provide top-notch benefits, great pay, and an awesome culture and team to work with!

A DAY IN THE LIFE AS AN HVAC CUSTOMER SERVICE MANAGER

As an HVAC Customer Service Manager, you will be responsible for the efficiency and training of the department, ensuring superb service to our clients. This includes reviewing future schedule for accuracy, reviewing customer correspondence and provide training when needed, create outbound call reports for department, track Customer Service Representative KPI's, verify sold estimates are scheduled in a timely manner, and communicate with other departments to ensure efficiency and productivity.

This is not a remote position. This position requires you to be in the office 40 hours a week.

QUALIFICATIONS

• At least three (3) years of related experience in the HVAC Industry.
• Service Titan Experience preferred
• High school diploma or GED
• Can type at least 50 WPM
• Independent problem solver
• Organized multi-tasker
• Computer and MS Office Suite proficiency
• Have a positive personality
• Leadership and excellent communication skills required
• Occasional overtime required
• Geographical knowledge of Service Area or ability to read a map required

Are you an organized and detail-oriented professional? Do you think that you can solve issues for all kinds of clients with professionalism and patience? Is being an excellent communicator like second nature? Do you manage your time well and prioritize multiple tasks effectively? If so, we can't wait to hear from you!