What are the responsibilities and job description for the Foreclosure/ Default Supervisor- Payoffs & Reinstatement position at Diaz Anselmo & Associates P.A.?
We are seeking a Foreclosure/ Default Supervisor to oversee our Reinstatement & Payoff team, a high-impact team responsible for generating reinstatement letters, payoff letters, FDCPA letters, and other essential communications in support of foreclosure and bankruptcy proceedings. This is a key leadership role in our growing firm, offering the opportunity to work directly with attorneys, clients, and firm leadership in a fast-paced, high-volume legal environment.
What You’ll Do
This role requires extended periods of computer use and the ability to work at a desk. Occasional lifting (up to 20 pounds), filing, and verbal communication with staff and clients are also expected.
Why Join Us?
You’ll be part of a mission-driven team that values integrity, collaboration, and excellence. We offer a supportive environment where your expertise will make a direct impact on client outcomes and operational success.
What You’ll Do
- Manage and lead a team that prepares legal correspondence including reinstatement, payoff, demand, and FDCPA letters.
- Ensure all communications meet legal, client, and investor requirements.
- Monitor team queues, shared inboxes, and client systems (e.g., ICE, Tempo) to maintain timeliness and accuracy.
- Conduct quality control reviews and ensure compliance with FDCPA, RESPA, and state foreclosure regulations.
- Coach, mentor, and evaluate team members to meet KPIs and performance goals.
- Identify and implement operational improvements, automation opportunities, and workflow enhancements.
- Act as the point of escalation for complex or sensitive matters.
- Maintain and update team procedures and training documentation.
- Participate in client audits, compliance reviews, and operational leadership meetings.
- 5 years of experience in foreclosure, bankruptcy, or default servicing within a law firm or mortgage servicing environment.
- 3 years in a leadership or supervisory role with direct people management experience.
- Strong knowledge of FDCPA, RESPA, and foreclosure-related compliance requirements.
- Experience with default servicing platforms such as Tempo, LoanSphere, or Perfect Practice.
- Analytical mindset with excellent organizational and problem-solving abilities.
- Strong communication skills and the ability to work effectively with attorneys, clients, and internal teams.
- Proficiency in Microsoft Office Suite.
- Preferred: Paralegal certificate or a college degree.
This role requires extended periods of computer use and the ability to work at a desk. Occasional lifting (up to 20 pounds), filing, and verbal communication with staff and clients are also expected.
Why Join Us?
You’ll be part of a mission-driven team that values integrity, collaboration, and excellence. We offer a supportive environment where your expertise will make a direct impact on client outcomes and operational success.