Community Engagement Coordinator- New Hanover County

Community Engagement Coordinator

Location: Wilmington, North Carolina (In-Person Required) 

Salary Range: $38,000-$45,000

To be considered for this position, you must send your resume and a cover letter to info@ncdiaperbank.org. 

At the Diaper Bank of North Carolina, we believe dignity begins with the basics. Every person deserves access to essential hygiene products — diapers, period supplies, and adult incontinence items — without barriers to health, opportunity, or self-worth. This role is central to that mission: connecting with communities, mobilizing volunteers, building relationships, and ensuring equitable distribution of essential supplies. 

Position Overview 

The Community Engagement Coordinator is a community-facing, people-centered leader responsible for building and sustaining strong relationships with volunteers, partner organizations, and within Lower Cape Fear communities. This role blends volunteer management, community outreach, coordination of product distribution, and warehouse/operational leadership. This role will support execution of our Essentials Hub (eHub) program and community distribution events.  

Part ambassador, part organizer, and part project manager, the Community Engagement Coordinator ensures that DBNC’s community engagement efforts are mission-centered, organized, equitable, joyful, and responsive to community needs. 

Key Responsibilities 

Community Relationship Building & Outreach 

• Build durable, authentic, trust-filled relationships with community leaders, partner organizations, and residents in communities grounded in dignity and respect. 
• Understand the needs and strengths of communities and connect them with DBNC resources. 
• Serve as a welcoming primary point of contact for volunteers, partners, and community members. 
• Represent DBNC at community events, partner meetings, volunteer engagements, and outreach activities. 
• Foster alliances among diverse constituents: individuals, groups, and neighborhoods to increase awareness and access to essential hygiene products. 

Volunteer Engagement & Program Coordination 

• Recruit, train, schedule, and support a diverse volunteer base including individuals, families, and corporate or civic groups. 
• Lead volunteer shifts, ensuring safety, clarity, joy, and connection to DBNC’s mission. 
• Develop and maintain volunteer training materials and engagement tools. 
• Track volunteer participation, stories, and impact metrics to support communications and stewardship. 
• Collaborate with internal staff to create meaningful volunteer opportunities, including mobile wrapping or community-based events. 

Project Management & Coordination 

• Manage multiple projects simultaneously, anticipating needs, removing barriers, and coordinating across DBNC teams. 
• Communicate proactively with internal teams to ensure alignment on volunteer activities, community initiatives, and distribution goals. 
• Support data collection and reporting to inform decision-making and highlight program impact. 

Distribution & Warehouse Operations 

• Prepare, organize, and ensure accuracy of product orders for community distribution. 
• Lead volunteers in wrapping, sorting, packing, and warehouse activities. 
• Maintain a clean, organized, safe, and welcoming warehouse environment. 
• Ensure quality control for distribution processes, tracked inventory, and partner orders. 
• Provide hands-on support: lifting, sorting, preparing pallets, or driving a van (training available). 

Communication 

• Maintain clear, timely, warm, and accurate communication with partners, volunteers, and internal staff. 
• Listen deeply and respond to the needs voiced by community members. 
• Support messaging, storytelling, and social media collaboration that highlight volunteer and community impact. 

Qualifications & Competencies 

You’ll thrive in this role if you are: 

• People-Centered & Mission-Driven – You bring warmth and clarity to community interactions and care deeply about dignity, equity, and justice. 
• A Strong Communicator – You excel in written, verbal, and interpersonal communication and can meet people where they are. 
• Highly Organized – You can juggle multiple priorities, manage systems, and never let important details or emails slip. 
• Calm Under Pressure – You maintain positivity and perspective in fast-moving environments. 
• Creative & Solutions-Oriented – You take initiative, solve problems, and adapt with optimism. 
• Hands-On – No job is too small; you’re willing to roll up your sleeves in the warehouse or in the field. 
• Collaborative – You partner naturally with others and contribute to a joyful, supportive workplace. 
• Committed to Justice – You recognize and work to address systemic inequities across race, gender, class, and identity. 

Required 

• Bachelor’s degree or 3 years in community engagement, volunteer management, outreach, or related experience. 
• Ability to lift 50 lbs and work in a warehouse environment. 
• Proficiency with Google Suite, Microsoft Office, and volunteer management tools. 
• Valid driver’s license. 

Preferred 

• Experience living or working alongside communities facing high rates of poverty. 
• Spanish bilingual skills. 
• Experience with community outreach or mobile distribution work. 

Your First 90 Days 

You will: 

• Build relationships with volunteers, partners, and community leaders. 
• Learn DBNC’s systems for volunteer management, warehouse operations, and distribution. 
• Lead volunteer shifts and support community-based distribution efforts. 
• Create a project plan for community engagement and identify opportunities for coordinated outreach. 
• Collaborate with branch or statewide leadership to strengthen community engagement strategies. 
• Know the history and story of DBNC statewide and locally in LCF 

Why Join DBNC? 

• Be the heart of a mission that directly improves health, dignity, and opportunity for thousands of families. 
• Work with a team that values compassion, justice, creativity, and community care. 
• Experience the joy of seeing tangible impact every single day. 

How to Apply 

If you’re energized by community, coordination, and purpose, we’d love to meet you. 

Please send your resume and a cover letter to info@ncdiaperbank.org. 

• Diaper on! 🧡