What are the responsibilities and job description for the Warehouse Supervisor position at Diamonds International?
DI is looking for a Warehouse Supervisor!
Diamonds International is one of the world’s largest duty-free jewelers, serving customers across premier travel destinations and cruise ports. For over three decades, we’ve offered fine diamond and gemstone brands, luxury timepieces, and exceptional customer experiences. Our Marketing team drives brand visibility and customer acquisition through innovative digital strategies that support retail performance across all locations.
About the Role
A Warehouse Supervisor oversees the daily operations of a warehouse facility, ensuring efficient inventory management, coordinating workflow, and maintaining a safe and productive work environment. They manage staff, equipment, and logistics to ensure goods are received, stored, and dispatched accurately and on time
Key Responsibilities
- Staff Management: Supervise, train, and motivate warehouse staff; assign daily tasks and workloads; conduct performance evaluations and disciplinary actions as needed; and manage staffing levels and schedules.
- Inventory Control: Track and account for all incoming and outgoing products; monitor stock levels and conduct regular physical counts and cycle counts; and reconcile inventory discrepancies.
- Operations Oversight: Coordinate all warehouse activities, including shipping, receiving, storage, and distribution; ensure all procedures are followed efficiently and accurately; and implement measures to improve overall warehouse efficiency and reduce errors.
- Safety and Compliance: Enforce health and safety regulations and security measures; conduct routine inspections of the work area and equipment to identify and remove any potential hazards; and ensure the team has the necessary safety training and equipment.
- Equipment Maintenance: Oversee the maintenance and operation of warehouse vehicles, machinery, and equipment (e.g., forklifts, pallet jacks) to ensure full operational capacity.
- Documentation and Reporting: Maintain accurate documentation, manifests, and records related to warehouse activities; enter relevant data into reports; and monitor Key Performance Indicators (KPIs) and operational metrics.
- Communication and Collaboration: Communicate job expectations and updates to employees; collaborate with management, other departments (e.g., procurement, logistics), and external partners (suppliers, carriers) to ensure smooth operations and resolve issues.
Qualifications
- Leadership and Communication: Strong supervisory, interpersonal, and communication skills to lead, motivate, and coach a team effectively.
- Organizational and Time Management: Excellent organizational and time management skills to prioritize tasks and plan efficient work schedules.
- Technical Knowledge: Proficiency in warehouse management systems (WMS), inventory control software, and computer applications for data entry and analysis.
- Problem-Solving: Strong analytical and problem-solving abilities to resolve inventory discrepancies and operational issues.
- Equipment Operation: Competence in operating warehouse equipment such as forklifts and pallet jacks; a valid driver's license and forklift operator certification are often required.
- Experience: A minimum of two to five years of warehouse, inventory, and purchasing experience, including at least one year in a supervisory or lead role, is typically required.