HVAC Sales Dispatcher

Position Mission
To support sales growth by managing inbound and outbound lead flow, qualifying prospects, and ensuring a smooth handoff to the sales and service teams for follow-up and conversion.

Overview
Diamond Heating, Cooling, Plumbing and Electrical is hiring a Sales Lead Coordinator to serve as the first point of contact for potential customers across our marketing and sales channels. In this role, you’ll manage inbound leads, verify lead quality, coordinate follow-ups, and maintain communication between departments to ensure every opportunity is pursued quickly and professionally.

This is a critical role for someone who thrives in a fast-paced environment, enjoys interacting with people, and is motivated by helping teams close deals and exceed revenue goals.

• Monitor and respond to inbound leads from phone calls, web forms, emails, and third-party sources
• Qualify leads based on service area, intent, urgency, and job type
• Assign and schedule leads to the appropriate sales or service team based on business rules
• Maintain accurate lead records in the CRM and ensure timely updates
• Communicate with customers in a professional and helpful manner during initial outreach
• Help coordinate appointment reminders, confirmations, and reschedules as needed
• Debrief with sales team on status of calls for follow up and next steps

Why you should work with us:

One Team. Relentless Standards. Results That Matter.

At Intermountain Home Services (IHS) and its family of brands, we don’t just fix pipes and tune HVAC units—we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that’s scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence.

We empower our brands and our people to win together—designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren’t just part of a company, they’re part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership.

Benefits That Support the Whole You

• Paid medical for employees, with affordable family options
• Vision and dental plans with low premiums
• HSA and copay plan choices
• 401(k) with competitive matching: 100% up to 3%, 50% from 3–5%
• PTO and 6 paid holidays

Hourly rate depending on experience ranges from 20.00/hr-25.00/hr