What are the responsibilities and job description for the QSR General Manager position at Diamond Select, Inc?
Diamond Select, Inc. is working with a fabulous KFC/Taco Bell franchisee to hire another Restaurant General Manager for their Team. We offer competitive pay & a strong bonus program. Interested? Apply today--let's talk!
Your role as a Restaurant General Manager is to build a great team that consistently provides the customer with great food and a great experience. Culture is everything--your restaurant should be a great place to work and run smoothly even when you are not there.
Priority: Build Your Team--People
- Find and hire the best Team Members and Shift Leads
- Conduct proper orientation and on-boarding
- Follow a training plan to develop a great restaurant team
- Train & develop Assistant Managers, Shift Leaders and Team Members
- Complete Restaurant People Plans and conduct bench planning sessions
- Conduct manager meetings and Team Member one-on-ones
- Consistently recognize and reward Team Member performance
- Ensure conflicts within the restaurant are resolved in a timely manner
Priority: Drive Customer Satisfaction--Customers
- Personally demonstrate positive interactions with customers
- Ensure that customer issues are resolved immediately & effectively
- Schedule correctly to meet the needs of the business
- Coach management team on driving customer satisfaction
Priority: Maintain Process and Discipline Around the P & L--Sales and Profits
- Analyze restaurant's financial performance and create a follow-up plan to maximize profitability without compromising the customer experience
- Manage restaurant budget
*This is a general job description for this position; ask your hiring manager specific company details at your interview