Assistant General Manager (AGM)

Diamond Select, Inc. is actively interviewing candidates for a Burger King Assistant General Manager position in central VA market. We have some new above-store leaders on the team; great time to join as we rebuild in the area!

Your role as an Assistant General Manager is to help the General Manager build a great team that consistently provides the customer with great food and a great experience. Culture is everything--your restaurant should be a great place to work and run smoothly even when you are not there.

Priority: Build Your Team--People

• Find and hire the best Team Members and Shift Leads
• Conduct proper orientation and on-boarding
• Follow a training plan to develop a great restaurant team
• Train & develop Assistant Managers, Shift Leaders and Team Members
• Complete Restaurant People Plans and conduct bench planning sessions
• Conduct manager meetings and Team Member one-on-ones
• Consistently recognize and reward Team Member performance
• Ensure conflicts within the restaurant are resolved in a timely manner

Priority: Drive Customer Satisfaction--Customers

• Personally demonstrate positive interactions with customers
• Ensure that customer issues are resolved immediately & effectively
• Schedule correctly to meet the needs of the business
• Coach management team on driving customer satisfaction

Priority: Maintain Process and Discipline Around the P & L--Sales and Profits

• Analyze restaurant's financial performance and create a follow-up plan to maximize profitability without compromising the customer experience
• Manage restaurant budget