Valet Attendant

Job Title: Valet Attendant

Department: Operations
Reports To: Area Manager / Operations Manager
FLSA Status: Non-Exempt (Union)
Work Schedule: Required to work during normal business hours. Any overtime must be pre-approved.
Work Location: In-person at onsite work facility

Position Overview:

The Valet Attendant is responsible for providing valet parking services in assigned parking lots, garages, or facilities. This role ensures professional handling of customer vehicles, upholding safety standards, maintaining operational efficiency, and delivering excellent customer service.

Key Responsibilities:

Includes but is not limited to the following, as additional duties and responsibilities may be assigned:

• Customer Service & Professionalism:
  • Provide a courteous and professional relationship with all customers, vendors, co-workers, and managers.
  • Maintain visibility and engage with guests or tenants to provide assistance and information.
• Transaction & Cash Handling:
  • Properly collect, record, and deposit all monies received during each shift.
  • Ensure financial accuracy and secure handling of funds.
• Valet & Vehicle Handling:
  • Drive, park, and retrieve customer vehicles upon arrival and departure with efficiency and professionalism.
  • Conduct visual checks on vehicles for dents, scratches, or other damage, recording any pre-existing conditions on the customer's claim ticket.
  • Immediately report damages or customer claims and complete an incident report.
• Facility Maintenance & Safety Compliance:
  • Maintain cleanliness of designated locations, ensuring trash and debris are regularly removed throughout the day.
  • Report potholes, missing signage, or other hazards to a supervisor.
  • Identify and report vehicles meeting impound criteria to the supervisor.
  • Patrol parking areas to prevent thefts and ensure compliance with parking regulations.
• Operations & Timekeeping Compliance:
  • Accurately clock in/out at scheduled work times using the designated timekeeping system.
  • Submit completed timecards per payroll requirements.
• Appearance & Conduct:
  • Maintain a clean, neat, and professional appearance at all times.
  • Wear the designated uniform (if required) and display identification badge.

Supervisory Responsibilities:

This position does not have direct managerial responsibilities but serves as a lead role in ensuring valet operations run smoothly.

Required Qualifications:

• Education/Experience:
  • High school diploma or General Education Degree (GED) preferred.
  • One to three months of related experience or training desirable.
  • Comfortable with data entry using electronic devices.
• Licenses:
  • Valid state-issued driver's license and proof of insurance.
  • Must be able to pass a company driving skills test.
• Language Skills:
  • Ability to read, write, and comprehend simple instructions, short correspondence, and memos in English.
  • Ability to effectively communicate in one-on-one and small group situations with customers, clients, and co-workers.

• Mathematical Skills:
  • Ability to add, subtract, multiply, and divide using whole numbers.
  • Competence in computing parking costs, making change, and using an adding machine, calculator, or cash register as required.
• Reasoning Ability:
  • Ability to apply common sense when performing duties and following written and oral instructions.
  • Ability to address problems involving a few variables in standard situations.

Physical Demands and Work Environment:

The physical demands described here are representative of those required to perform the essential functions of this job. Reasonable accommodations may be provided:

• Physical Requirements:
  • Must be able to stand, walk, run, sit, climb, balance, stoop, and kneel.
  • Occasionally required to lift and/or move up to 25 pounds.
• Work Conditions:
  • Frequent exposure to wet and humid conditions, fumes, airborne particles, and outdoor weather.
  • Noise levels vary from moderate to occasionally loud.

Other:

• Must be able to transfer or relocate to another facility/location without notice as needed.
• This position may require travel between Canada and the USA for business purposes.

Internal Compliance & Audits:

• All employees are subject to internal audits to ensure compliance with company policies and procedures regarding revenue recording, handling, and deposits.
• Failing an internal audit may result in disciplinary action, up to and including termination of employment.

Diversity Commitment:

Diamond Parking is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Acknowledgment and Acceptance:

This job description outlines the primary responsibilities and requirements for the Valet Attendant role.

I acknowledge that I have received, read, and understand this job description.

I understand that this job description is intended to provide a general overview of my job responsibilities, duties, and qualifications, and does not constitute an employment contract or guarantee of continued employment. Diamond Parking reserves the right to modify, interpret, or apply this job description as needed to meet business needs in compliance with applicable laws.

I acknowledge that I am expected to perform the essential functions of my role with or without reasonable accommodation, and I will seek clarification from my supervisor or Human Resources if I have any questions regarding my responsibilities.

I understand that my employment is at-will, meaning that either I or the company may terminate my employment at any time, with or without cause or notice, subject to applicable laws and agreements.

By signing below, I confirm that I have reviewed and understand my job description.