Area Facility Supervisor

Job Title: Area Facility Supervisor

Department: Operations

Reports To: Area / Operations Manager / City Manager

FLSA Status: Non-Exempt

Work Schedule: Required to work during normal business hours. This is an hourly position; any overtime must be pre-approved.

Work Location: In-person at established facilities or parking stations

Position Overview:

The Area/Facility Supervisor works with the manager to ensure effective daily operations of assigned parking station(s) and/or facility(ies). Responsibilities vary according to specific site and contract needs. This role is non-exempt and hourly; therefore, overtime must be pre-approved.

Key Responsibilities:

Includes but is not limited to the following, as additional duties and responsibilities may be assigned:

• Customer Service & Professionalism: Provide a courteous and professional relationship with all customers, vendors, subordinates, co-workers, and managers ("Treat others as you would want to be treated").
• Contract & Compliance: Meet and exceed all terms and conditions of contract(s) for the location(s).
• Personnel Support:
  • Assist with responsibilities related to the hiring, supervision, retention, and termination of employees.
  • Assist with documentation of associate corrective actions, including progressive discipline, if applicable.
  • Properly train associates in customer service, operational procedures, time card completion, and on-the-job safety.
• Field Audits & Revenue Collection: Conduct field audits of associates to ensure that revenue collection procedures are followed and that revenue is accurately accounted for.
• Safety & Standards:
  • Ensure the operation meets all OSHA and safety standards and complies with company safety procedures.
  • Ensure that locations maintain the proper cleanliness, signage, safety, and compliance with pertinent parking regulations by regular monitoring and taking prompt corrective action.
• Financial Processing:
  • Work with the manager to process accounts payables and receivables within established guidelines.
  • Assist with managing expenses and cash flow to minimize "loss" stations.
• Client & Landlord Relations:
  • Nourish the client/customer base by establishing and maintaining consistent communication with landlords and/or property managers.
  • Actively market for growth.
• Transportation & Appearance:

• Ensure reliable transportation to/from work location including fuel, maintenance, repairs, and insurance.
• Maintain a clean, neat, professional appearance at all times; wear the designated uniform (if required) and display your identification badge while on duty.

Supervisory Responsibilities:

This position assists with supervising and training associates as assigned but does not have direct supervisory authority beyond the support functions outlined above.

Required Qualifications:

• Education/Experience:
  • High school diploma or General Education Degree (GED).
  • At least two to three years of related experience or training with increasing responsibility; an equivalent combination of education and experience is acceptable.
• Language Ability:
  • Able to read, write, and comprehend instructions, correspondence, and memos.
  • Able to effectively communicate in one-on-one and small group situations.

• Mathematical Ability: Able to add, subtract, multiply, and divide using whole numbers.
• Reasoning Ability: Able to apply common sense when performing duties and following written and oral instructions.
• Computer Skills: Proficient with computer applications, particularly the Microsoft Office Suite (including word processing, data entry, and spreadsheets).

Certificates, Licenses, Registrations: Current valid state driver's license and proof of insurance.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

Conditions:

• Frequent exposure to wet and/or humid conditions, fumes, or airborne particles, as well as outside weather conditions.
• The work environment noise level is usually moderate and occasionally loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided for individuals with disabilities.

• Physical Requirements:

• Regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms.
• Frequently required to walk and/or run.
• Occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other:

• The position may require travel between Canada and the USA when required for business reasons.

Diversity Commitment:

Diamond Parking is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Acknowledgment and Acceptance:

This job description outlines the primary responsibilities and requirements for the Area/Facility Supervisor role.

I acknowledge that I have received, read, and understand this job description.

I understand that this job description is intended to provide a general overview of my job responsibilities, duties, and qualifications, and does not constitute an employment contract or guarantee of continued employment. Diamond Parking reserves the right to modify, interpret, or apply this job description as needed to meet business needs in compliance with applicable laws.

I acknowledge that I am expected to perform the essential functions of my role with or without reasonable accommodation, and I will seek clarification from my supervisor or Human Resources if I have any questions regarding my responsibilities.

I understand that my employment is at-will, meaning that either I or the company may terminate my employment at any time, with or without cause or notice, subject to applicable laws and agreements.

By signing below, I confirm that I have reviewed and understand my job description.