Program Director

Diamond House Detox is seeking a dynamic and experienced Program Director to lead operations across our continuum of care. This key leadership role is responsible for driving program performance, strengthening operational effectiveness, and supporting high-quality, client-centered care. The ideal candidate is a strong operator and people leader who thrives in a fast-paced environment, brings a deep understanding of substance use treatment, and is passionate about building high-performing teams that support recovery.

Summary Of Position

The Program Director provides strategic and operational leadership across all programs, with direct oversight of Program Manager(s) and indirect oversight of Counselors and Behavioral Health Technicians. This role ensures alignment with organizational goals, regulatory requirements, and performance expectations while maintaining efficient and consistent operations.

The Program Director partners closely with the Clinical Director(s) to align operations with clinical services, ensuring integrated, compliant, and effective care across all levels of service.

Primary Duties And Responsibilities

Operational Leadership

• Provide direct supervision, leadership, and accountability for Program Manager(s)
• Oversee daily operations across all programs and levels of care to ensure efficiency, consistency, and quality
• Monitor census, staffing levels, scheduling, and resource allocation to optimize operations
• Standardize processes and ensure consistency across locations and programs
  
  

Program Performance & Oversight

• Track and analyze key performance indicators (e.g., census, retention, length of stay, throughput, client satisfaction)
• Identify operational gaps and implement process improvements to enhance program effectiveness
• Lead resolution of escalated operational, staffing, or client-related issues
• Ensure appropriate and sustainable staffing models are in place to support program needs
• Ensure consistent compliance with client safety checks, including adherence to observation protocols, documentation standards, and regulatory requirements
• Oversee and coordinate effective client flow across levels of care, ensuring timely, appropriate, and well-communicated transfers that support continuity of care and optimal treatment outcomes
  
  

Collaboration with Clinical Leadership

• Partner closely with Clinical Director(s) to align operational workflows with clinical programming
• Support implementation and sustainability of clinical services within operational frameworks
• Facilitate coordination between operations, clinical, medical, and support services to ensure continuity of care
• Partner with Nursing Leadership to promote patient safety, support safe medication practices, and ensure alignment between medical and operational processes
  
  

Compliance & Quality

• Ensure operational compliance with all applicable regulatory and accrediting bodies, including DHCS, Joint Commission, and CARF ASAM standards
• Maintain ongoing audit readiness and support corrective action planning and execution
• Collaborate with Compliance and HR to ensure adherence to training, credentialing, and documentation requirements
  
  

Staff Leadership & Development

• Lead, coach, and develop Program Manager(s), while also providing guidance, mentorship, and performance development support to AOD Counselors and Behavioral Health Technicians to strengthen leadership capabilities and overall program performance
• Partner with HR on recruitment, hiring, onboarding, and retention strategies
• Oversee performance management processes, including evaluations, coaching, and corrective action as needed
• Foster a culture of accountability, collaboration, and effective communication