What are the responsibilities and job description for the Licensed Customer Service Representative position at Diamond Guard Insurance: Allstate?
Benefits:
We are looking for an experienced, licensed Customer Service Representative who understands the pace and expectations of an insurance office.
This is not an entry-level role. Candidates must have at least 1 year of prior insurance CSR experience and hold active licenses. You will be a key part of delivering exceptional service, maintaining client relationships, and supporting the overall success of the office.
What You’ll Do:
Our five core values aren't just words — they are the foundation of our success. We protect our culture fiercely, because culture beats production every time.
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
We are looking for an experienced, licensed Customer Service Representative who understands the pace and expectations of an insurance office.
This is not an entry-level role. Candidates must have at least 1 year of prior insurance CSR experience and hold active licenses. You will be a key part of delivering exceptional service, maintaining client relationships, and supporting the overall success of the office.
What You’ll Do:
- Assist customers with policy changes, billing questions, and coverage reviews
- Process endorsements, renewals, and policy updates accurately
- Proactively identify coverage gaps and cross-sell when appropriate
- Maintain accurate documentation and compliance standards
- Support retention efforts and strengthen customer relationships
- Collaborate with the sales team to ensure smooth handoffs
- 1 year insurance CSR experience
- Active Property & Casualty license (required)
- Strong understanding of insurance products and workflows
- Detail-oriented and highly organized
- Strong communication and follow-through
- Able to manage multiple tasks in a fast-paced environment
Our five core values aren't just words — they are the foundation of our success. We protect our culture fiercely, because culture beats production every time.
- Customer First: We prioritize our customers in every decision and interaction. Their needs, goals, and protection come before our convenience.
- Takes Initiative: We don't wait to be told what to do. We proactively solve problems, seek opportunities, and take ownership.
- Self Disciplined: We follow through on commitments and uphold high standards consistently — even when no one is watching.
- Better Every Day: We believe growth is a daily practice. We seek feedback, learn from mistakes, and improve continuously.
- Winner's Mindset: We approach challenges with confidence, resilience, and a can-do attitude. We believe success is earned.
Salary : $50,000 - $75,000