What are the responsibilities and job description for the Manager Trainee position at Diamond E?
Our Ontario-based team is seeking a professional Manager Trainee to support our customer service and sales initiative for a new brand partner. This role involves delivering high-quality customer service, facilitating access to premium telecommunications solutions, and contributing to customer acquisition and retention. Ideal candidates demonstrate strong communication skills, a disciplined work ethic, and a commitment to performance excellence.
As a Manager Trainee, you’ll receive hands-on training to develop expertise in consultative sales and client support. In this customer-facing role, you’ll engage directly with individuals and businesses to promote quality telecommunications solutions, assist with product selection, and ensure a seamless onboarding experience. The Manager Trainee serves as a key point of contact—selling, supporting, and resolving inquiries with professionalism and efficiency.
Role Requirements for a Manager Trainee:
- Actively connect with customers in local communities to introduce and promote our client’s products and services.
- Present, promote and sell our client’s products through clear, needs-based conversations.
- Assist customers with account setup, ensuring a smooth enrollment experience and accurate service activation.
- Deliver responsive post-sale support, helping clients navigate service plans and troubleshoot basic equipment issues.
- Meet and exceed individual goals for new customer acquisition, account retention, and service satisfaction.
- Follow all company protocols to ensure ethical, compliant, and high-quality sales practices.
- Keep customer data and sales activity updated in the CRM system with precision and consistency.
- Support team success by contributing to daily briefings, sharing insights, and maintaining a collaborative work environment.
What's in it for Our Manager Trainees?
- Deliver essential telecommunications solutions to homes and businesses.
- Grow into Senior Account Manager or leadership roles through a merit-based path.
- Gain hands-on experience in sales, customer service, and account management.
- Join a high-energy, supportive team with strong leadership.
- Industry-leading commission packages with weekly payouts.
Qualities That Set You Apart as a Manager Trainee:
- High School Diploma or GED required; Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred.
- Up to two years of experience in customer service, sales, or a public-facing role with proven problem-solving abilities.
- Comfortable using tablet-based systems, CRM platforms, and new database software.
- Strong organizational, time management, and communication skills with a proactive, solution-oriented mindset.
- Patient, empathetic, and calm under pressure—driven to support customers and resolve issues effectively.
- Dependable, team-oriented, and adaptable—able to work independently or collaboratively in a fast-paced environment.
- Quick learner who embraces feedback and is eager to grow within a structured career path.
- Passionate about delivering excellent customer experiences and building long-term client relationships.
Job Type: Full-time
Pay: $55,000.00 - $58,000.00 per year
Benefits:
- 401(k)
Work Location: In person
Salary : $55,000 - $58,000