What are the responsibilities and job description for the Behavioral Health Front Desk / Administrative Assistant position at Diamond Counseling Center?
Behavioral Health Front Desk / Administrative Assistant — Diamond Counseling Center (North Brunswick, NJ)
Diamond Counseling Center, an outpatient substance use and behavioral health program, is seeking a warm, organized Front Desk / Administrative Assistant to be the welcoming first point of contact for our clients and to keep our front office running smoothly. Pay: $19–22/hour depending on experience. Full-time.
What you'll do
- Greet clients warmly and create a calm, professional first impression
- Answer and route multi-line phone calls and respond promptly to inquiries
- Schedule appointments and coordinate daily flow with clinicians
- Check clients in and out in our EHR (Zoobook) and send/track client intake forms through the portal
- Help make sure clinical documentation, progress notes and treatment plans, is submitted on time and complete, flagging anything missing to the clinical team
- Perform basic insurance/benefit verification and route billing questions appropriately
- Maintain accurate records and a clean, organized front desk; handle filing, faxing, scanning, and supplies
- Support the intake and admissions process and the broader team as needed
What we're looking for
- Prior front-desk or administrative experience in a medical or healthcare setting preferred
- Comfortable learning and working in an EHR system (we use Zoobook; training provided)
- Strong organization, multitasking, and communication skills in a fast-paced office
- Discretion and a strong respect for client confidentiality (HIPAA and 42 CFR Part 2)
- High school diploma or equivalent; bilingual a plus
- Familiarity with insurance verification or medical billing is a plus, not required
Why join us A supportive, mission-driven team where your work directly helps people getting care for substance use and mental health, with room to grow as we do.
Diamond Counseling Center is an Equal Opportunity Employer.
Pay: $19.50 - $23.00 per hour
Work Location: In person
Salary : $19 - $22