What are the responsibilities and job description for the Information Technology Department Support Analyst position at Diamond Chemical Co., Inc.?
Company: Diamond Chemical Company LLC
Location: East Rutherford, NJ (On-site, with up to 10% travel)
Employment Type: Full-time
Compensation: Market Rate Benefits
Target Start Date: ASAP
About Diamond Chemical Company LLC
Diamond Chemical Company LLC is a growing, innovation-focused manufacturer and distributor serving customers nationwide. We are modernizing our technology stack and upgrading infrastructure while keeping operations running smoothly across offices, labs, plants, and warehouses. Join us to make a visible impact in a mission critical IT organization.
Role Overview
The IT Department Support Analyst provides Tier 1–2 support, resolves end-user issues, maintains endpoints and core applications, and helps drive projects that improve reliability, security, and productivity. You’ll work closely with the IT Director and cross-functional teams to keep people and systems up, secure, and efficient.
Key Responsibilities
- Manage help desk queue and resolve technical issues.
- Support Microsoft 365, Windows 10/11, and user accounts.
- Assist with Active Directory, Azure AD, and Entra ID.
- Troubleshoot network and hardware problems.
- Support backup, restore, and server monitoring.
- Monitor endpoint security and enforce MFA.
- Document solutions and maintain IT knowledge base.
- Participate in Azure migration and modernization projects.
Qualifications
- 2 years in IT support or analyst role.
- Strong understanding of Windows, Microsoft 365, and networking.
- Familiarity with AD, Azure AD/Entra ID, and MFA.
- PowerShell scripting knowledge a plus.
- CompTIA or Microsoft certifications a plus.
- Excellent communication and customer service skills.
Education & Certifications
- Associate’s or Bachelor’s degree in Information Systems/Computer Science or equivalent experience.
- Preferred certifications: CompTIA A , Network , Security , Microsoft 365, Azure Fundamentals.
Work Environment & Schedule
- Based in East Rutherford, NJ with up to 20% travel.
- Standard hours 8:30 a.m.–5:00 p.m. with occasional off-hours maintenance.
- Ability to lift up to 35 lbs. during equipment setups.
Benefits
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Professional development and certification reimbursement.
- Growth opportunities within a modernizing IT environment.
How to Apply
Please email your resume and optional cover letter to jyhnell@diamondchem.com with the subject line 'IT Department Support Analyst – [Your Name]'.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
Salary : $55,000 - $60,000