What are the responsibilities and job description for the Luxury Sales Advisor position at Diamond Cellar Holdings, LLC?
Who We Are
At Diamond Cellar, we believe in more than fine jewelry and timepieces — we believe in creating experiences that last a lifetime. For over 78 years, we have been a trusted name in luxury, known for our unmatched craftsmanship, and prestigious brand partners. We pride ourselves on delivering unparalleled customer service. Diamond Cellar is dedicated to our employees – we foster a supportive and fun working environment which has led to a loyal team of employees who have been with us for decades.
Diamond Cellar has proudly partnered with Rolex for many years, building a reputation for exceptional client experience, integrity, and luxury expertise. We are excited to announce the opening of our first dedicated Rolex Boutique by Diamond Cellar, coming to The Galleria in Fall 2026. This new boutique represents an exciting milestone for our company and a continued commitment to delivering the world-class standards and service associated with the Rolex brand. We are seeking passionate, service-driven professionals who are excited to be part of this landmark opportunity and help bring the Diamond Cellar experience to Houston.
What will you do as a Luxury Sales Advisor?
Our Luxury Sales Advisors deliver an exceptional customer experience for each client who walks through our door – whether they are looking to make a purchase, need a repair, or are simply interested in browsing our amazing selection of Rolex watches. They create an unforgettable shopping experience every day. Our sales professionals are go-getters, energetic, and approachable.
- Provide a refined, hospitality-driven client experience aligned with Rolex and Diamond Cellar standards, ensuring every interaction is personalized and memorable.
- Build and maintain a strong clientele through consistent CRM utilization, detailed client profile management (preferences, purchase history, key dates, lifestyle insights), and strategic follow-up.
- Execute a structured client discovery process during initial interactions to understand purchase intent, occasion, timeline, and brand affinity.
- Utilize CRM tools to track interactions, manage follow-ups, and drive personalized outreach and client engagement.
- Proactively follow up on product arrivals, waitlist updates, service milestones, and relevant brand communications.
- Stay informed on Rolex products, market trends, and client demand to guide conversations and recommendations.
- Partner with leadership using client data and insights to drive appointments, conversions, and retention.
- Support appointment-based selling and clienteling initiatives to maximize conversion and elevate the client experience.
- Assist with store opening and closing in accordance with all security and company protocols.
- Maintain merchandising and visual displays to meet Diamond Cellar and brand standards.
- Maintain a polished, professional appearance consistent with Rolex and Diamond Cellar expectation and stated dress code.
- Other related duties as assigned.
What are we looking for in a Luxury Sales Advisor?
- Previous sales experience; luxury sales experience a plus
- Strong understanding of sales principles and customer service practices
- Must be able to work on the weekends
- Experience in clientele building in luxury retail, a plus
- Exceptional communication and interpersonal skills
- Self-starter who thrives in a fast-paced sales environment
- Multi-lingual in Spanish and/or Cantonese, a plus
Why would you love working for Diamond Cellar?
- Medical, Dental, Vision coverage – Medical coverage starts day one
- Company paid life insurance
- 401(k) program with a company discretionary match
- Paid Time Off
- Bonus Program
- Opportunity to work with the top brand in the luxury space
- Be a part of a passionate, loyal, dedicated team
If you’re passionate about luxury and creating unforgettable experiences, apply today and become part of the Diamond Cellar family!
Diamond Cellar is an Equal Opportunity Employer.
All candidates must have the legal right to work in the United States.
Selected candidate must be willing to undergo a background check and drug screening.