What are the responsibilities and job description for the Dental Regional Operations Manager position at Diamond Braces?
Who We Are:
At Diamond Braces, we believe in improving lives through healthier smiles. Our mission is to provide orthodontic care that is affordable, accessible, and delivered with amazing customer service—the 'AAA Experience.' We’re committed to making every smile count, and we live by our “No Smile Left Behind” philosophy. At Diamond Braces, your career growth is our priority. We provide continuous opportunities to learn, advance, and take on new challenges. As part of our team, you’ll have a clear path to success, with the support and resources you need to reach your professional goals while making a meaningful impact on our clients’ lives.
Dental Regional Operations Manager
Diamond Braces is seeking an accomplished and strategic Dental Regional Operations Manager to lead operations across multiple dental practice locations. In this pivotal role, you will strengthen organizational systems, elevate performance standards, and foster a culture of excellence. By aligning operational, financial, and clinical outcomes, you will ensure sustainable growth while enhancing both the patient and team experience across the region.
Essential Functions:
- Multi-Site Leadership: Oversee operations for multiple dental practice locations, ensuring efficiency, compliance, and exceptional patient care.
- Coaching & Training: Travel regularly between offices to mentor Office Managers and teams, delivering hands-on coaching in scheduling, patient flow, financials, compliance, and leadership.
- Performance Management: Develop, monitor, and report on key performance indicators (KPIs) across locations; identify trends and create actionable improvement plans.
- Standard Operating Procedures (SOPs): Create, implement, and maintain SOPs that drive consistency and excellence across all offices.
- Training & Documentation: Develop training manuals, educational materials, and other resources to support onboarding, professional development, and continuous learning for staff.
- Workflow Optimization: Review, update, and create efficient workflows to improve operational effectiveness, patient experience, and team productivity.
- Team Development: Standardize procedures, reinforce best practices, and foster a culture of collaboration, accountability, and continuous growth.
- Operational Excellence: Conduct workflow observations, assess sales techniques and patient interactions, and deliver customized action plans to strengthen both patient and team experience.
- Financial Oversight: Review and analyze P&L statements to drive growth, efficiency, and profitability while maintaining a high standard of care.
- Collaboration: Partner with clinical and business leadership to execute initiatives that enhance patient satisfaction, operational outcomes, and employee engagement.
Qualifications:
- Minimum 5 years’ experience in Dental Service Organizations (DSOs) with multi-site leadership experience required.
- Bachelor’s degree in business, healthcare administration, or related field required.
- Proven success in coaching, mentoring, and training managers or teams.
- Strong understanding of dental office operations, including financial management and compliance.
- Skilled in creating SOPs, workflows, and training programs.
- Ability to analyze KPIs and P&L statements and develop improvement strategies.
- Excellent leadership, communication, and interpersonal skills.
- Highly organized with the ability to travel frequently across regional offices.
Benefits:
- Highly competitive compensation.
- Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Performance-based bonus opportunities.
- Discounted orthodontic care for you and your family.
- A fun, inclusive, and supportive culture where your career can thrive.
Job Type: Full-time
Compensation: Salary range starting at $130,000; final offer will be determined by experience and qualifications.
Job Location: In-person; local travel between offices required.
Work Hours: Monday-Thursday (8:30 am - 6 pm or 9:30 am - 7 pm), Friday (8:30 am - 5 pm), Saturday (8:30 am - 4 pm)
Salary : $130,000