Manager, Ticket Operations (56965)

Manager, Ticket Operations

The Memphis Redbirds, AAA affiliate of the St. Louis Cardinals are seeking an enthusiastic, driven, and energetic individual to join our ticket operations team. The selected candidate must be available to work a flexible schedule including nights, holidays, and weekends. This position is responsible for overseeing and managing all facets of ticket operations, box office, game day ticket services and supporting ticket sales in the creation and execution of ticket packages, season tickets and other ticket sales. This includes ticket order processing, printing and distribution as well as delivering accurate and timely daily reports.

Essential Duties and Responsibilities 

• Lead the creation, development, and maintenance of ticketed events through Tickets.com 
• Assist with creating, managing, plans, promo codes, and other ticketing system programming needs. 
• Work with Tickets.com to submit qualifiers for pre-sales and promotions, update event information, and troubleshoot pending issues. 
• Manage and maintain stadium seating inventory for all ticket types.
• Coordinate with the Ticket Sales team on venue and seating inventory for games and events. 
• Manage all game/event day box-office operations and staff.  
• Serve as a point of contact for all ticket-related questions and box office inquiries. 
• Coordinate with sales department for all ticketing, fulfillment, and service needs of premium ticket holders. 
• Service internal requests such as ticket purchases, ticket reprints, and Will-Call. 
• Support Ticket Sales and Corporate Partnerships staff with order processing, payments, and ticket mailing. 
• Staff and support ticket operations and sales for stadium events when necessary. 
• Fulfill approved ticket donation requests. 
• Provide ticket sales reports and attendee analytics to management while directly impacting strategy decisions for the sales department (categories, opportunities for growth, etc.) 
• Track and follow-up on missed and failed ticket payments, as well as any other ticketing payment discrepancies. 
• Train and incentivize gameday staff to upsell and provide positively amazing service. 
• Serve as primary contact with Tickets.com and work closely with our sales representatives to fulfill tasks. 
• Recruit, hire, and train game day staff and interns.

Qualifications: 

• Strong attention to detail, excellent communication skills, extensive customer service skills. 
• Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast-paced environment. 
• Professional knowledge of Microsoft based programs: Outlook, Excel, Word, Powerpoint. 
• Extensive understanding of Tickets.com, ProVenue system required. 
• Knowledge of Account Manager Tools, and Online Account Manager required. 
• Able to work independently and as an effective team member. 
• Strong oral and written communication, execution, and analytical skills. 
• Ability to motivate and maintain effective working relationships with staff and partners. 

Experience Requirements: 

• Bachelor’s Degree, Business or Sports Management preferred. 
• A minimum of 1 year of experience managing a Ticket Office in a related or similar ticketing environment.