Manager, Concessions (54778)

Position Overview:

The Concessions Manager is responsible for effectively and profitably managing concessions operations for all baseball and non-baseball events at Coolray Field. This position reports to the Director, Food & Beverage.

Essential Duties and Responsibilities:

• Hire, train, and manage a team of seasonal employees
• Ensure the proper setup of all concession stands, portables, and bars
• Maintain a strong presence in all concession areas throughout the entirety of the event, troubleshooting any issues
• Provide concessions team with all pertinent information, ensure successful operations
• Collaborate with the Executive Chef and Director of F&B to create an exciting concession menu and ensure proper execution of all offerings
• Work closely with the Director of F&B to manage costs as it relates to labor, food and beverage, operating supplies, smallwares, etc working within established budgets
• Ensure that all equipment is in proper operational condition and is cleaned on a regular basis
• Constantly communicate with the front office for information and updates regarding attendance
• NPO communication and management
• Sub-contractor communication and management
• Aid Director of F&B in nightly and monthly inventory and reporting
• Perform other related duties, tasks, and responsibilities as required; this role will support other departments as needed

Minimum Qualifications:

• Previous leadership experience in the food and beverage industry (high- volume, concessions experience preferred), to include the management of a large staff 
• Strong commitment to delivering on an exceptional fan experience
• Customer service oriented with the ability to interact with all levels of management
• Strong working knowledge of all facets of the food and beverage industry, including but not limited to food safety, sanitation, inventory control, labor management, quality control, responsible beverage service
• Excellent written and verbal communication; ability to collaborate and influence
• Familiarity with various POS and BOH systems and the ability to troubleshoot these systems when needed
• Bachelor’s degree preferred
• Ability to work all Gwinnett Stripers home games and non- baseball events