Account Executive, Ticket Sales (57257)

About the Hub City Spartanburgers

The Hub City Spartanburgers, a member club of Diamond Baseball Holdings (DBH), is the newest Minor League Baseball team based in Spartanburg, SC. The team is the High- A affiliate of the Texas Rangers.

The Hub City Spartanburgers are actively seeking an Account Executive to join their growing highly dynamic Ticket Sales Team. We believe that Ticket Sales is a vital part of our teams' performance, and our Account Executives play a critical role in that success. We are looking for someone who is interested in growing within the sports industry, curious to learn the inner workings of our business and is motived by the sales process. The individual in this position is expected not only to be an exceptional salesperson but also to deliver outstanding customer service and hospitality to all clients and fans to ensure fan retention and to establish a positive experience with the brand. 

About Diamond Baseball Holdings:

Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.

With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level.

Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.

Essential Duties and Responsibilities:

• Generate new revenue by actively prospecting and selling through cold calling, outbound outreach, sales technologies, in-person appointments, stadium tours, and participation in networking and community events
• Consistently meet or exceed individual revenue goals, including groups, premium,  hospitality, and upsell products, as established by Leadership
• Meet or exceed daily and weekly activity expectations, including outbound calls, appointments, and sales touchpoints, as set forth by DBH and Leadership

• Help the team meet organizational goals through new sales, retention and the development of new ticketing products

• Build and manage a full sales pipeline by identifying, qualifying, and closing new business while maintaining momentum through regular follow-up
• Proactively service and renew group leaders, and hospitality clients, with a focus on retention, growth, and long-term revenue
• Review account activity regularly to support renewal and upsell conversations, including attendance trends, ticket scans, payment status, in-park seat visits, and participation in hosted events at Fifth Third Park
• Deliver exceptional service and follow-through while maintaining a strong sales-first mindset that balances relationship-building with revenue outcomes
• Maintain a thorough working knowledge of benefits, products, policies, procedures, and pricing
• Collaborate closely with sales team to support and execute sales initiatives, campaigns, and programs designed to drive sustained revenue growth
• Accurately maintain all customer interactions, sales activity, and pipeline progression within DBH360 and Tickets.com, ensuring timely and detailed record keeping
• Log and track all inbound and outbound communication to ensure clear visibility into sales efforts and customer touchpoints
• Represent the organization with professionalism and a high level of hospitality in the ballpark and throughout the community
• Participate in networking opportunities and community engagement initiatives, including Chamber of Commerce events, One Spartanburg, SYPS, and other local organizations, to generate leads and expand brand awareness
• Demonstrate the ability to quickly learn, retain, and confidently communicate key information, including schedules, products, ballpark details, and guest experience offerings
• Contribute to a collaborative, team-first culture by supporting department and organizational needs as they arise

Qualifications: 

• Bachelor’s degree or equivalent professional experience
• Minimum of 6 months of sales and customer service experience, with a strong focus on relationship building
• Demonstrated ability to meet and exceed sales goals through persistence, follow-through, and proactive outreach
• Highly motivated, goal-driven teammate with a competitive mindset and a desire to continuously improve
• Commitment to delivering exceptional customer service and maintaining strong client relationships for retention and account growth
• Professional, confident, and approachable communication style—both over the phone and in written correspondence
• Strong organizational skills with the ability to manage multiple priorities and consistently follow through
• Eagerness to learn the business, develop sales skills, and grow within the organization
• Positive, team-first attitude with the ability to collaborate across departments
• Flexibility to work a varied schedule, including evenings, weekends, and events as needed
• Assist with other duties as assigned