Apple Systems Engineer (MDM & Deployment)

Company Overview

It’s not enough to have the right technology today, you must have a plan for tomorrow. At Diamond Assets we service schools, businesses, and governments by creating sustainable technology plans that ensure equitable access to technology for their current fleet but also well into the future. In addition, we take pride in delivering the highest-quality, refurbished Apple products at an affordable price. With our “lifecycle through upcycle” approach, we strive to meet our mission of providing equitable and affordable access to technology.

Job Title: Apple Systems Engineer (MDM & Deployment)

The Apple Systems Engineer plays a critical role in information technology and deployment services, serving both external and internal clients. Responsibilities include offering initial and secondary support to clients, end-users, and departments, regarding technology, as well as providing triage services for device diagnostics, and troubleshooting.

Expect to work closely with the IT Operations Manager on prioritization, issue resolution, projects. This role embodies all of Diamond Assets’ Core Values: Teamwork, Flexibility, Service, Integrity, and Innovation.

Responsibilities:

· Deploy, configure, and manage Apple devices (macOS, iOS, iPadOS) using Apple Business Manager, Automated Device Enrollment (ADE), and Mobile Device Management (MDM) platforms (such as JAMF, Mosyle, Intune).

· Administer enterprise endpoints and systems: e.g. macOS, iPadOS, iOS, and Windows Server, Linux, and environments, ensuring reliable system performance and availability.

· Manage identity and access systems such as Active Directory, Azure AD, or LDAP, including user provisioning, permissions, and security policies.

· Implement device lifecycle management including provisioning, configuration, patching, redeployment, and secure device retirement.

· Deploy and manage enterprise applications and software updates across endpoints using MDM, endpoint management tools, or automation scripts.

· Monitor system health, logs, and performance using infrastructure monitoring tools and respond to alerts and service disruptions.

· Implement security best practices including endpoint protection, encryption (e.g., FileVault), patch management, and compliance with organizational policies.

· Manage virtualization and cloud resources (e.g., VMware, Hyper-V, AWS, or Azure) including virtual machine provisioning and maintenance.

· Document infrastructure, troubleshoot technical issues across systems and networks, and provide technical support to users and IT teams.

· All other duties as assigned

Qualifications:

· Technical College degree in Information Technology, end-user devices, a related field, or equivalent experience is mandatory.

· Apple Deployment and Management certification

· Mac Security Compliance certification

· Apple Device Support certification

· Possession of a Technical College degree in Information Technology or a related field is required. Additional certifications such as CompTIA A , Microsoft Certified IT Professional are advantageous.

· Proficiency in providing support for macOS, iOS, iPadOS, and Windows end-users.

· Hands-on experience in MDM management and client deployment, encompassing device configuration, policy management, software setup, and distribution.

· Proven track record in assisting end-users with productivity software, email, and collaborative systems.

· Demonstrated expertise in addressing end-users' networking concerns.

· Exceptional customer service aptitude.

· Strong problem-solving abilities, capable of identifying, researching, troubleshooting, and resolving technical issues.

· Thorough documentation of supported systems, application procedures, and processes.

· Robust organizational and task management proficiencies.

Beyond:

The person in this position is expected to continue to learn, grow and contribute in a fast-changing and highly productive work environment. In addition, there are high expectations for excellent communication, teamwork, and problem-solving abilities.