Practice Manager - Medical Spa

Practice Manager – Medical Spa

Location: Scottsdale, AZ / Haus of Confidence

Employment Type: Full-Time

Salary: $70,000 - $90,000/year performance-based bonus

Experience Required: 2 Years in Med Spa or Aesthetic Practice Management

Reports to: Director of Operations / CEO / Ownership

About Us

We are a highly reputable medical aesthetics practice known for excellence in patient care, cutting-edge treatments, and a commitment to delivering results-driven experiences. As we continue to expand, we are looking for a seasoned Practice Manager to lead day-to-day operations within our thriving location.

Position Overview

The Practice Manager will oversee daily business operations, team performance, and client satisfaction in our high-volume practice. The ideal candidate has a strong leadership presence, a deep understanding of the aesthetics industry, and a proven track record of growing and managing successful teams and practices. This role will also be responsible for supporting and conducting consultations. 

Key Responsibilities

• Oversee and optimize daily operations within location

• Lead, train, and support front desk staff, providers, and support teams

• Ensure consistent, high-quality client experiences and satisfaction; ensure patient journey is positive and seamless

• Manage schedules, systems, inventory, and vendor relationships

• Conduct consultations as needed

• Meet and exceed all monthly service and retail goals; coach team to meet and exceed goals

• Must be able to multi-task with a smile

• Track individual and team sales performance and other KPIs

• Monitor and report KPIs and implement strategies to improve revenue, retention, and operational efficiency

• Ensure compliance with all state regulations and company protocols

• Support business development, marketing campaigns, and client outreach; build community partnerships

• Act as a liaison between ownership and staff

• Implement and improve systems, execute on ideas

• Conduct performance reviews

• Drive sales across all categories (aesthetics, wellness, liposuction, memberships, retail, etc.) 

Qualifications

• Minimum of 2 years of management experience in a medical spa or aesthetic practice

• Strong leadership and team-building skills

• Proficient with technology - computers, software, EMR systems, scheduling, and CRM tools

• Excellent communication, organizational, critical thinking, and problem-solving abilities

• Strong business and sales acumen

• Deep knowledge of aesthetic treatments and services

• Support of marketing efforts

• Professional, polished, and patient-focused demeanor

• Bi-lingual (English & Spanish) preferred

What We Offer

• Competitive salary: $70,000-$90,000/year bonus opportunities

• Potential for advancement with a growing brand

• Opportunity to manage a high-volume, fast-pasted environment with professionalism and positivity

• Dynamic and collaborative team environment 

• A forward-thinking, trendsetting practice that is open to great ideas to continuously improve on the strong foundation we’ve built