Practice Manager – Aesthetics & Wellness

Location: Plano, TX
Employment Type: Full-Time
Compensation: $55,000 – $65,000/year performance-based bonuses
Experience Required: Minimum 2 years in medical aesthetics, med spa, or wellness practice management

About Us

B. Well Med Spa is highly reputable medical aesthetics practice recognized for providing an exceptional patient experience. As we continue to grow, we are seeking an experienced Practice Manager to lead daily operations and continue to elevate our client and team experience.

Position Overview

The Practice Manager will oversee day-to-day operations, team performance, and client satisfaction within a welcoming, professional, patient-centered environment. The ideal candidate is a strong leader with a thorough understanding of the aesthetics industry and a proven ability to manage teams, improve systems, and drive business growth. This role also includes supporting consultations and assisting in the sales process. The role is ideal for someone who thrives on high end customer service and having an impact on growth. 

Key Responsibilities

• Oversee and optimize daily operations

• Lead, train, and support staff

• Ensure a seamless, high-quality client experience from start to finish

• Manage schedules, systems, inventory, and vendor relationships

• Conduct client consultations and support the sales process (lead management and follow-up, invoice creation, payment processing, etc.)

• Perform front office / reception duties as needed

• Achieve and exceed monthly KPI goals; coach team performance

• Monitor KPIs and implement strategies to improve revenue, retention, and efficiency

• Ensure compliance with state regulations and internal protocols

• Support marketing initiatives, including social media content creation, promotions, and events

• Act as a liaison between ownership and staff

• Improve systems, processes, and standard operating procedures

• Conduct performance reviews and support employee development

• Hire, onboard, and train new team members; manage corrective actions when needed

• Process payroll submissions

• Other duties as assigned by ownership

Qualifications

• Minimum 2 years of management experience in a medical spa or cosmetic/aesthetics practice, or spa

• Strong leadership and team-building abilities

• Proficiency with technology - experience with Zenoti strongly preferred

• Excellent communication, organization, critical thinking, and problem-solving skills

• Strong business and sales acumen

• Knowledge of aesthetic treatments and services

• Professional, polished, and client-focused demeanor

What We Offer

• Competitive salary: $55,000 – $65,000/year performance-based bonuses

• Medical benefits
• 401(k)
• PTO

• Opportunity to have a real and immediate impact on practice growth

• Collaborative and supportive team culture

• A forward-thinking, innovative practice that values new ideas and continuous improvement