What are the responsibilities and job description for the Patient Coordinator position at Diamond Accelerator?
Job Title: Patient Coordinator – Med Spa & Wellness Center
Are you passionate about beauty, wellness, and delivering exceptional client experiences? Join a growing, fast-paced medspa as our next Patient Coordinator! This luxury aesthetic clinic is committed to helping clients feel confident, rejuvenated, and cared for through top-tier services and personalized attention.
📍 Location: Madison, MS (candidates in surrounding areas encouraged to apply)
🕒 Schedule: Monday to Friday, 9 AM – 5 PM
💰 Compensation: $15–$17/hour 10% commission on personal sales (packages, skincare) monthly team bonus potential
🎁 Perks:
- 50% off treatments
- 30% off skincare products
- Training and career growth opportunities
✨ About the Role
As the Patient Coordinator, you'll be the first and last impression for every guest, ensuring they feel welcomed, informed, and cared for throughout their experience. You’ll play a pivotal role in both the administrative flow of the spa and its sales success.
Key Responsibilities:
- Greet and check in clients with professionalism and warmth
- Schedule appointments, confirm visits, and follow up post-treatment
- Conduct non-clinical consultations and recommend services
- Educate clients on treatments, memberships, and skincare products
- Handle phone/text/email communications promptly
- Manage payments and accurate client records
- Upsell packages and retail products
- Maintain an organized and welcoming front desk area
- Support the day-to-day needs of the spa team
✅ Qualifications
- 1–2 years in customer service, medical spa, spa, or healthcare environment
- Excellent communication, sales, and multitasking abilities
- Polished and professional appearance
- Strong organizational skills and positive attitude
- Comfort with scheduling software (Boulevard, Aesthetic Record, etc.) is a plus
- Experience or interest in skincare, aesthetics, or wellness services preferred
Salary : $15 - $17
