What are the responsibilities and job description for the Pricing Director position at Dialpad?
About Dialpad
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.
We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As the Pricing Director, you’ll play a crucial role in defining and operationalizing the pricing and commercial go-to-market strategy for Dialpad’s entire portfolio of products. Additionally, you will collaborate cross-functionally with Product, Sales, Marketing, and Finance to drive alignment around our strategies and own the ongoing refinement and optimization of those strategies to support short- and long-term business objectives. As an individual contributor, you will work with teams across the organization to troubleshoot pricing inconsistencies and identify opportunities for operational improvement.
This position reports to our VP of Product Management and has the opportunity to be based in our San Ramon Office with a hybrid schedule.
What You'll Do
California Salary Range
$173,500—$219,250 USD
We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.
We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As the Pricing Director, you’ll play a crucial role in defining and operationalizing the pricing and commercial go-to-market strategy for Dialpad’s entire portfolio of products. Additionally, you will collaborate cross-functionally with Product, Sales, Marketing, and Finance to drive alignment around our strategies and own the ongoing refinement and optimization of those strategies to support short- and long-term business objectives. As an individual contributor, you will work with teams across the organization to troubleshoot pricing inconsistencies and identify opportunities for operational improvement.
This position reports to our VP of Product Management and has the opportunity to be based in our San Ramon Office with a hybrid schedule.
What You'll Do
- Lead the development of pricing and packaging strategies, incorporating willingness to pay, product strategy, competitive differentiation, and financial analysis to ensure our pricing models maximize customer value and optimize revenue.
- Drive alignment and lead the operationalization of your strategies across Product, Sales, Marketing, and Finance.
- Analyze sales, customer, product, and financial data to identify opportunities, design and test those hypotheses, and foster a culture of fact-based decision-making.
- Partner with Product to understand product strategy and roadmap, supporting the product requirements process with market research and pricing and packaging considerations.
- Partner with Sales to understand the sales motion, customer feedback, and value-based buying decisions to reduce friction in the sales process.
- Monitor and measure pricing strategies to evaluate growth, uncover friction, and refine strategies over time, identifying opportunities to improve current processes and infrastructure.
- Create and manage systems and processes that enable analytics of list, discounting, and “street” pricing trends, including the expected mix of direct and channel (sell-with and sell-through) sales.
- Determine pricing in the company’s sell currencies, including policy for how these international prices are adjusted for local market dynamics and foreign exchange fluctuations.
- Study potential price elasticity, including cross-price elasticity within the company’s product portfolio and versus the company’s competitors.
- Perform periodic deep analysis of competitive pricing and determine how to best optimize the company’s pricing programs to maximize street price and gross margin for Dialpad.
- Develop strategies and agreement constructs that help us address customers’ unique requirements and win agreements at the right price and at scale.
- Work with various cross-functional teams to assess, define, optimize, and scale pricing opportunities for existing and new markets.
- 10 years of experience as a pricing leader at a cloud software company or top-tier consulting firm with a focus on pricing engagements.
- Experience at a fast-growth, emerging cloud software company where you were responsible for creating and maintaining pricing optimization programs.
- Deep understanding of pricing governance, sales negotiation, and monetization strategies.
- Experience at a large, public cloud software company.
- An entrepreneurial mindset to guide best-in-class pricing practices across the company.
- A proactive influencer who can seek out new opportunities, drive projects, navigate ambiguity, and develop creative solutions with minimal guidance.
- Ability to collaborate and influence across different teams in the organization.
- Bachelor of Science, Bachelor of Administration, or equivalent. An advanced degree (e.g., MBA) is a plus, but not required.
California Salary Range
$173,500—$219,250 USD
We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.
Salary : $173,500 - $219,250