What are the responsibilities and job description for the Manager, Sales Development position at Dialpad?
About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As a Manager of Sales Development, you will lead and inspire a high-performing Sales Development team, driving both individual and team success. Your deep understanding of sales, team dynamics, and motivation will be key as you mentor and empower your SDRs to excel in their roles. With a background in SaaS and proven success in Sales Development leadership, you will bring expertise in building and scaling effective Sales Development teams.
In this role, you’ll take charge of day-to-day operations for your team, focusing on performance management, training, coaching, and skill development. You will will be responsible for ensuring that your team is consistently generating high-quality opportunities that fuel the sales pipeline and drive revenue growth.
You’ll thrive in a dynamic environment where problem-solving and creative thinking are essential. Your success will be measured by the quality and quantity of qualified opportunities produced by your team and your ability to develop innovative strategies to optimize team performance. If you're energized by tackling new challenges every day and committed to helping others succeed, this is the role for you.
Your team will build a qualified pipeline for our Sales organization by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! Your reps' ultimate mission is to help businesses solve complex communications problems felt by everyone around the world.
What You'll Do
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As a Manager of Sales Development, you will lead and inspire a high-performing Sales Development team, driving both individual and team success. Your deep understanding of sales, team dynamics, and motivation will be key as you mentor and empower your SDRs to excel in their roles. With a background in SaaS and proven success in Sales Development leadership, you will bring expertise in building and scaling effective Sales Development teams.
In this role, you’ll take charge of day-to-day operations for your team, focusing on performance management, training, coaching, and skill development. You will will be responsible for ensuring that your team is consistently generating high-quality opportunities that fuel the sales pipeline and drive revenue growth.
You’ll thrive in a dynamic environment where problem-solving and creative thinking are essential. Your success will be measured by the quality and quantity of qualified opportunities produced by your team and your ability to develop innovative strategies to optimize team performance. If you're energized by tackling new challenges every day and committed to helping others succeed, this is the role for you.
Your team will build a qualified pipeline for our Sales organization by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! Your reps' ultimate mission is to help businesses solve complex communications problems felt by everyone around the world.
What You'll Do
- Recruit, mentor, and lead a team of high-performing Sales Development Representatives to uncover new business opportunities and qualify leads.
- Oversee pipeline creation, pipeline management, and sales processes.
- Plan and deliver creative lead generation tactics to meet and exceed team goals.
- Create, experiment, and implement new ways of engaging with prospects to increase win rates and provide an amazing full-cycle customer experience.
- Develop and maintain SDR best practices, pitches, and objection handling.
- Provide leadership, development, and training for our SDR team to hit and exceed monthly goals and achieve other defined objectives.
- Coach and develop your team to cultivate future leaders for the organization.
- Increase the effectiveness of sales development tools.
- Partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products.
- Be a hands-on, scrappy mentor who enthusiastically looks forward to coaching and developing the team.
- 1-3 years of people management experience, preferably with an SDR team in a hyper-growth SaaS company.
- 1 years of sales experience, preferably in the B2B SaaS space.
- Ability to work independently, prioritize effectively, and balance multiple, disparate work streams.
- Excellent analytical and problem-solving skills.
- Strong emotional intelligence and the ability to inspire and develop direct reports.
- A strong work ethic; takes the initiative and thinks creatively to get the job done.
- BA/BS or equivalent practical experience.
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.