What are the responsibilities and job description for the Phlebotomy Coordinator position at Diagnostic Support Services?
Company Summary:
Diagnostic Support Services (DS2) is a national healthcare logistics and specimen collection services company supporting clinical research, diagnostics, and laboratory partners. We design, procure, assemble, and fulfill over 11 million customized specimen collection kits annually from our FDA-registered, temperature-controlled facility.
Job Summary:
The Phlebotomy Coordinator plays a critical role in managing the end-to-end patient collection experience. This role goes well beyond a traditional call center position and serves as a key operational and patient-facing function within a healthcare environment.
Supervisory Responsibilities:
· No
Key Responsibilities:
• Coordinate and manage the full lifecycle of patient specimen collection services
• Schedule mobile and in-office phlebotomy appointments
• Serve as a primary point of contact for patients
• Process inbound orders and appointment requests
• Communicate with external phlebotomy partners
• Maintain accurate documentation and case activity
• Proactively manage exceptions and delays
• Support customer success and logistics workflows
Qualifications:
• High school diploma or equivalent
• 2–3 years healthcare-related experience preferred
Work Conditions:
- On-site at DS2’s Aurora facility.
Benefits:
- 401(k)
- Medical, Dental & Vision insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off