What are the responsibilities and job description for the Residential Cabinetry Procurement Specialist position at Diablo Valley Cabinetry?
Primary Function
Residential Procurement Specialist
The Procurement Specialist is responsible for all the details associated with order processing, order submission and order tracking.
Major Responsibilities
- Final review of all sold projects.
- Prepare complete and accurate orders and submit to factory for all products - cabinets, plumbing fixtures, cabinet hardware, countertops, glass, accessories, etc.
- Order acknowledgement checking and Order Tracking through delivery.
- Coordinate deliveries and punch list type service work through project completion.
- Support Service and Warranty related issues for timely resolution.
- Maintain professional and technical knowledge by attending educational workshops; reading professional publications; establishing personal networks; participating in professional associations.
- Communication after the sale.
Objectives and Results:
1. Final Review of all sold projects.
- A complete approval package is received, including signed proposal (product selection and pricing), signed appliance list and drawings (including properly and accurately detailed approved floor plans and elevation views) are included in each project file. Any incomplete files are discussed with the salesperson to complete the sold project file.
- Review the approvals, pricing, and project file with the salesperson to transition the project file. Discuss any Design Intent questions with Salesperson/Designer.
- Return any Redline notes on copy of approval drawings to Designer for final revisions based on approval and order.
- Ensure all sold projects meet company procedure and standards.
2. Prepare complete and accurate orders and submit them to factory for all products - cabinets, plumbing fixtures, cabinet hardware, countertops, glass, accessories, etc.
- All orders are complete, accurate and prepared in accordance with each manufacturer’s outlined procedures to deliver to the customer within the timeline committed. This includes, but not limited to, any custom quotes, finish agreements, order cover pages.
- Ordering shall be done following the order process for each manufacturer.
- Communicate current order status with Salesperson, homeowner, contractor and installer at all key milestones.
3. Order acknowledgement checking and Order Tracking through delivery.
- Upon receipt of order acknowledgement, review for accuracy. Make any changes, corrections, revisions as needed.
- Upon receipt of final correct order:
- a) Note as approved and file,
- b) Prepare installation binder per company standards. Includes drawings, installation notes, special field modifications as required. Include copy of appliance specifications, manufacturer warranty, manufacturer installation recommendations.
- c) Coordinate with Salesperson to provide to customer / installer.
- Maintain Order Log per company procedure and communication with Salesperson.
- Price check to be sure the project is still in budget after any revisions with the manufacturer. Notify Frank, Emily and Designer if there are any discrepancies greater than 5%.
- Check all orders once per week to confirm there are no slippage in dates.
4. Coordinate deliveries and punch list type service work through project completion
- Within 2 weeks of arrival, confirm delivery schedule with Home Delivery Service.
- Submit final invoice for payment prior to scheduling delivery; cc Emily & Salesperson.
- Contact homeowner / Contractor to confirm timing and schedule delivery accordingly.
- Coordinate delivery timing with the homeowner / contractor to ensure a member of the Diablo Valley Cabinetry team is present to accept / inspect the order.
5. Support Service and Warranty related issues for timely resolution.
- Serve / be available as backup support to client, installer and Contractor if salesperson is not available.
- a) For any warranty or installation issues requiring a stie visit, coordinate with Salesperson. Salesperson is responsible for making the site visits and reporting back what is required.
- b) Responsible for ordering all warranty or error resolution parts and tracking through delivery.
- Review Warranty Log daily to make sure all warranty related items are ordered and expedited.
- Coordinate with Service Team as needed. Clearly communicate lead times on open items.
6. Maintains professional and technical knowledge by attending educational workshops; reading professional publications; establishing personal networks; participating in professional associations.
- Procurement Engineer is responsible for maintaining their product, industry and technical knowledge through the following:
- Attending all manufacturers supplied product training to maintain current product knowledge.
- Reading professional publications.
- Establishing personal networks.
- Ensuring 2020 is up to date with all current manufacturers providing catalogs and produce brochures.
7. Available for Presale review & input for complex projects.
- Coordinate with Salesperson to schedule meeting to review installation set with the contractor / installer to ensure an opportunity to ask questions and point out design considerations prior to commencing installation.
- Support Salesperson by being available to the homeowner and / or contractor for any installation questions and warranty related items.
- Responsible for ordering all warranty or error resolution parts and tracking through delivery.
- Salesperson is responsible for assessing the urgency of warranty related items and will respond in an appropriate manner to ensure the project remains on schedule. Ownership is involved for escalated or urgent warranty issues or errors.