What are the responsibilities and job description for the Sr Technical Support position at Dia Software Solutions?
Hi,
Greetings from DIA SOFTWARE SOLUTIONS LLC!
We reaching out about an exciting Direct client opportunity with one of our clients. Please review the requirements and let me know if you are interested in this position?
Direct client Req:: Need Sr Technical Support ,Onsite, VA
PLEASE SEND THE RESUMES TO SKUMAR AT DIASOFTWARESOLUTIONS DOT COM !
Job Description:
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions. Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a customer first attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Fill the above skills in the below box and have consultant to complete
SKILLS MATRIX
Skill | Required | Amount of Experience | Experience |
Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams |
| 5 years |
|
Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices |
| 5 years |
|
Ability to communicate effectively verbally and in writing with individuals and groups |
| 5 years |
|
Experience working with help desk request tracking and reporting tools |
| 5 years |
|
Strong Customer Service skills that include a "customer first" attitude |
| 5 years |
|
Provide computer training for field staff |
|
|
|
Knowledge of computer/mobile device applications and how they operate in an enterprise environment. |
|
|
|
Experience with creating training documentation. | Nice to have |
|
|
DIA SOFTWARE SOLUTIONS LLC.
Austin, TX 78727| Direct:
DIA SOFTWARE SOLUTIONS is an Affirmative Action/Equal Opportunity Employer that supports workplace diversity. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All Dia soft staff must be able to demonstrate the legal right to work in the United States. DIA SOFTWARE SOLUTIONS is an E-Verify employer