What are the responsibilities and job description for the Front Office Supervisor position at DHS Brand?
Location: Hampton Inn & Suites I Home2 Suites Las Vegas
Department: Front Office
Reports To: Front Office Manager
Status: Full-Time
Who We Are
Hampton Inn & Suites I Home2 Suites Las Vegas is located steps from the convention center and just a mile from UNLV, our hotel is a hub for business and leisure travelers alike. Enjoy the energy of Las Vegas with entertainment venues like T-Mobile Arena nearby and easy access to the Strip via the Monorail. Be part of a dynamic team in the heart of the action!
Who You Are
You’re a natural leader with a sharp eye for detail and a sixth sense for guest needs. You thrive in high-energy environments, know how to keep your cool under pressure, and bring a polished edge to every interaction. You’re not just supervising—you’re elevating the standard.
What You’ll Do
- Lead the front desk team with confidence, clarity, and charisma
- Ensure smooth daily operations—from check-ins to check-outs and everything in between
- Resolve guest issues with empathy, urgency, and a solutions-first mindset
- Train, coach, and inspire team members to deliver standout service
- Monitor performance metrics and maintain brand standards
- Collaborate with housekeeping, engineering, and F&B to ensure seamless guest experiences
- Handle cash, billing, and system audits with precision and integrity
- Be the go-to for guests, team members, and leadership alike
What You Bring
- 2 years of front desk or guest services experience (hotel experience preferred)
- 1 year in a supervisory or leadership role
- Strong communication and conflict resolution skills
- Familiarity with property management systems (Opera, OnQ, or similar)
- Flexibility to work evenings, weekends, and holidays
- A polished presence, professional demeanor, and guest-first attitude
- Passion for hospitality and a drive to grow
Additional Responsibilities
- The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.
- Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.
Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify
We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.
Ready to lead with style and substance?
Apply now and help us redefine the front desk experience.