What are the responsibilities and job description for the Front Desk Agent | PM Shift position at DHS Brand?
Location: Cambria Hotel Washington D.C. Navy Yard Riverfront
Department: Front Office
Reports To: Front Office Manager | Front Office Supervisor
Status: Part-Time
Join the team at the Cambria Hotel Washington D.C. Navy Yard Riverfront!
Cambria Hotel Washington D.C. Navy Yard Riverfront is a modern business and lifestyle hotel located on the vibrant Navy Yard Riverfront. Our hotel features urban-inspired spaces and 154 accommodations that reflect the energy of our neighborhood. Our guests enjoy local comfort food and wines at our restaurant, RowHouse, or sip craft beers and cocktails on our rooftop bar, Perch SW, with stunning city views. With a prime location near the National Mall, Smithsonian museums, and just six miles from Reagan National Airport, we offer a seamless experience for both business and leisure travelers.
At Cambria Hotel, we value creativity, hospitality, and excellence, and we offer you the opportunity to contribute to a unique guest experience in an exciting environment. If you're passionate about delivering exceptional service and want to be part of a hotel that embodies the spirit of Washington, D.C., the Cambria Hotel Washington D.C. Navy Yard Riverfront is the place for you.
Becoming part of our team means joining a group where your ideas and contributions are valued, and where you'll have the chance to make a real impact. We can't wait for you to bring your passion, energy, and enthusiasm to our team – apply today and start your journey with us!
Position Summary:
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a smooth check-in, offering local insights, and paying attention to details to ensure a seamless stay. Your warm welcome and attentive service will leave a lasting impression on our guests. This role requires regular evening & weekend shifts.
Essential Functions:
- Guest Check-In/Out: Efficiently check guests in and out in accordance with hotel and brand standards.
- Guest Information: Inform guests about hotel facilities, policies, and procedures. Provide local tourist information.
- Phone Management: Operate the hotel phone system, transfer calls, and accurately take messages.
- Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings.
- Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
- Cashier Duties: Handle cashier tasks and post charges to guest accounts.
- Maintenance Coordination: Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.
- Security Procedures: Follow in-house procedures to ensure the security of guests and employees, and be familiar with emergency procedures.
- Front Office Cleanliness: Maintain the cleanliness and organization of the Front Office area.
- This role requires regular weekend shifts.
Additional Responsibilities:
- Flexible Scheduling: The hotel operates 24/7. Employees may need to work shifts outside their preferred or usual hours to meet business demands.
- Policy Adherence: Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook.
Skills and Abilities:
- Communication: Strong communication and interpersonal skills.
- Stamina: Ability to stand for extended periods.
- Adaptability: Ability to work in a fast-paced environment.
- Composure: Maintain control and exhibit good judgment in difficult situations
Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify
We also offer daily pay access, which lets you receive your earnings the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
Salary : $18 - $19