Patient Scheduler- PRN - Days- Radiology Adm

DHR Health  -  US:TX:Edinburg - Days

Summary:

FLSA STATUS: ☐ Exempt ☒ Non-Exempt 

MISSION STATEMENT: 

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time. 

VISION: 

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence. 

POSITION SUMMARY: 

Coordinates the scheduling of procedures, according to policy and procedures, to meet the needs of the patient, physician, and DHR Health. 

POSITION EDUCATION/ QUALIFICATIONS: 

•  High School Diploma/GED is required. 
•  Working knowledge of medical terminology is strongly desired. Medical terminology with good customer service strongly preferred
•  Willingness to be crossed trained to other areas. 
•  Organizational skills are necessary 
•  Good written and verbal communication skills required. 
•  Ability to read, write and speak English 
•  Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians 

JOB KNOWLEDGE/EXPERIENCE: 

• Must have one year of clerical/office related work experience in a medical or health care environment. Computer or word processing proficiency is required, and strong customer service skills are a must. 
• Must be able to respond to patient needs by interpreting facial expressions and to communicate effectively utilizing verbal and written communications. 
• Requires reasoning ability and good independent judgment. 
• Requires working with frequent interruptions and have strong customer service skills. 
• Must have good working knowledge of computers. 
• Knowledge of medical terminology and the ability to communicate in both Spanish and English is strongly preferred.
• Must have excellent customer service skills. 
• High degree of competency/experience in general. 
• Requires good communication and organizational skills. 

Responsibilities:

POSITION RESPONSIBILITES:
Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices
Considers priorities and special needs of the patient, physician, and the Hospital when scheduling appointments and radiological procedures.
Schedules procedures according to policies, nursing and department staff availability, patient needs, and physician’s block time.
Maintains schedule according to procedure and physician’s time and staffing requirements.
Coordinates schedule assessing time and equipment availability, identifies conflicts and adjusts schedule as needed.
Accurately prepares the schedule for timely distribution.
Facilitates daily completion of the facility schedule.
Follows procedure for notification of changes in the schedule (e.g. cancellation).
Maintains and protects each patient’s right to confidentiality.
Answers telephone and intercom courteously and in a quiet, pleasant voice.
Assumes clerical duties and responsibilities as necessary.
Performs related duties as required.

LINES OF REPSONSIBILITES:

1. Scheduling Coordinator → 2. Office Manager → 3. Practice Administrator → 4. Director of Radiology → 5. VP of Imaging Services

Other information:

CUSTOMER SERVICE: 

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service. 

AGE SPECIFIC: 

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age. 

AMERICANS WITH DISABILITIES ACT: (ADA): 

A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria. 

The following table provides physical requirements that will be associated with, but not limited to, this position: 

Light/moderate lifting up to 20 lbs, from the floor to shoulder height.      Yes

Kneeling      Yes 

Must be able to assist other employees with lifting more than 20 lbs.      Yes

Walking      Yes 

Light/moderate carrying up to 20 lbs.      Yes

Standing/Squatting      Yes 

Straight pulling      Yes

Sitting      Yes 

Pulling hand over hand      Yes

Pushing      Yes 

Repeated bending     Yes

Stooping/Bending      Yes 

Reaching above shoulder      Yes

Climbing Stairs      Yes 

Simple grasping     Yes

Climbing Ladders      No 

Dual simultaneous grasping      Yes

Depth Perceptions needed      Yes 

Ability to see       Yes

Identify Colors      Yes 

Operating office equipment      Yes

Twisting       Yes 

Operating mechanical equipment       Yes

Crawling       No 

Ability to read and write       Yes

Ability to Count       Yes 

Ability to hear verbal communication without aid       Yes

Operating Personal Vehicle       Yes 

Ability to comprehend written/verbal communication       Yes

Other: Ability to deal with stress       Yes 

OSHA Category III 

B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents. 

C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way. 

D. Aptitudes: 

HIGH 1 2 3 4 5 6 LOW 

Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3 

Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3 

Numerical: Ability to perform arithmetic operations quickly and accurately. 2 

Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2 

Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3 

Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2 

Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3 

Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3 

Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3 

Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3 

Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3