LVN Patient Navigator - FT - Days - Gen Surgeon Mob Dove 3rd Floor

DHR Health  -  US:TX:McAllen - Days

Summary:

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

The primary purpose of the LVN Patient Navigator, under the direction of the director is to be responsible for providing support and guidance throughout a patients care continuum. Assist the patient with navigating through our network of physicians, clinics, hospitals, outpatient centers, patient support organizations and other component of our healthcare system.

POSITION EDUCATION/ QUALIFICATIONS­:

· High School graduate/GED certificate or equivalent is required

· LVN license in Good Standing from the state of Texas required

· Current BLS certification

• Valid Texas Driver’s license, CLEAR status with the DMV required
• Bilingual Spanish and English preferred

JOB KNOWLEDGE/EXPERIENCE­:

· Two (2) years’ experience working with patients in a health facility

· Experience in an acute health care setting preferred

· Willingness to be crossed trained to other areas

· Good written, organizational and verbal communication skills required.

· Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians

· Professionalism, good demeanor, charismatic, engaging personality with good interpersonal skills is a must.

· Able to communicate effectively in English and Spanish, both verbally and in writing

· Good overall clinical skills, ability to work productively and effectively as a member of a multidisciplinary team

· Actively seeks opportunities for professional growth by attending educational seminars

· Computer knowledge, working knowledge of Excel, Word, and Electronic EMR systems a must

Responsibilities:

POSITION RESPONSIBILITIES:

· Receive referrals from providers, patient care coordinators and discharge planners for each patient

· Reviews Pathology reports daily, coordinates care as needed with provider, for the patient’s continuum of care in the patient care plan

· Ensures that all needs of patients are addressed and fulfill COC and NAPBC accreditation guidelines in a timely manner

· Outlines needs and identifies resources to meet those needs

· Coordinates Appointments and referrals

· Initiates and facilitates groups and works with internal and external resources as to meet the identified patient needs.

· Assist patients with external resources as needed

· Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients assigned

· Documents every encounter with each patient or related family member in the EMR for consistency and continuum of care

· Initiates communication and any follow up needed with ordering physician

· Reviews Pathology reports and coordinate care with interdisciplinary team

· Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices

· Promote helping relationships of the patient and family, quality care, cost-effective outcomes and enhance the physical, psychosocial, and vocational health of the patient

· Provides patients with education, advocacy, and decision making support related to the impact of medical illness, social needs, functional needs, or financial needs on healing, recovery chronic care, or end of life care.

· Participates in assigned functions to promote DHR Health Oncology Services

· Any other duties as assigned

LINES OF REPSONSIBILITY:

(Chain-of-command)

1. Practice Manager → 2. Practice Administrator → 3. Chief Ambulatory Officer

Other information:

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC:

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT: (ADA):

A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria.

The following table provides physical requirements that will be associated with, but not limited to, this position:

B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.

C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

D. Aptitudes: HIGH 1 2 3 4 5 6 LOW

Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3

Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3

Numerical: Ability to perform arithmetic operations quickly and accurately. 2

Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2

Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3

Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2

Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3

Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3

Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3

Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3

Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3

I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.

If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.

Employee Signature: ________________________________ Date: ____________________

Transfer/Hire Date Effective: ________________________.