Lead Medical Assistant - FT - Days - Oncology Clinic

DHR Health - US:TX:Edinburg - Days

Summary:

POSITION SUMMARY:

Assist administrative and clinical team members by performing a variety of clerical and clinical duties to ensure departmental function within the practice as well as departmental compliance in accordance with State and Federal regulations. Such duties include but are not limited to: Taking vital signs, scribing, wound care, post-operative visits, assisting providers with patients, making appointments, taking calls from patients, pharmacies and other physician offices. Participates in volunteer programs and special assignments, and performs other duties as assigned within scope of practice.

POSITION EDUCATION/ QUALIFICATIONS :

¨ High School graduate or G.E.D. certificate preferred

¨ Completion of Medical Assistant Program required

¨ BLS certification required, or must be obtained within 90 days of hire

¨ Must be able to be sensitive to cultural and bilingual issues

¨ Organizational skills are necessary

¨ Good written and verbal communication skills required

¨ Ability to read, write and speak English

¨ Bilingual, English/Spanish, required

¨ Ability to communicate clearly and concisely with all levels of nursing, administration, and physician

JOB KNOWLEDGE/EXPERIENCE :

¨ Two (2) years’ experience in a busy physician office, preferred.

¨ Ability to take vital signs to include, but not limited to: height, weight, blood pressure, temperature and pulse

¨ Must have computer experience and must be able to learn practice IS system

¨ Demonstrates proficiency in Microsoft Office applications.

¨ Previous experience with an EMR system preferred

¨ Must have excellent customer service and organizational skills

¨ Requires reasoning ability and good independent judgment

Responsibilities:

POSITION RESPONSIBILITIES:

¨ Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices

¨ Perform basic administrative medical assisting functions

¨ Assist in obtaining patient history, chief complaint and vital signs as necessary

¨ Schedule, coordinate and monitor appointments

¨ Understand and adhere to managed care policies and procedures

¨ Keep rooms neat, clean and well stocked with supplies

¨ Set up rooms as needed for in office procedures

¨ Assist physician with in office procedures as needed

¨ Monitor schedule in order to ensure that medical records needed from other physicians or hospital are obtained prior to patient coming into the office for scheduled visit

¨ Comply with quality assurance practices

¨ Screen, collect and follow up on patient test results

¨ Collect and process specimens accurately and timely

¨ Perform diagnostic and laboratory tests and wound care as necessary

¨ Adhere to established patient screening procedures at all times

¨ Assist with the authorization, preparation, and administration of medications

¨ Authorize drug refills and provide prescription information to pharmacies as needed

¨ Prepares and maintains all patient files in an orderly fashion

¨ File and or scan faxed information in charts after review by provider as necessary

¨ Ensure that positive results or stat results are provided to the practitioner in a timely manner

¨ Perform referrals to other providers as needed and contact pt. with appointments

¨ Perform inventory of supplies and equipment as necessary

¨ Clean and sterilize instruments and dispose of contaminated supplies as needed

¨ Answer and direct all phone calls appropriately

¨ Effectively communicates and works well with other staff

¨ Becomes the “go to” person for providers and management issues and the trainer for all team members in the Clinic

¨ Completes assigned reports or tasks as assigned by Manager or Admin. within timeline or by given deadline

¨ Monitors staff productivity through reports and ensure the team remains at least 3 days ahead of schedule

¨ Adheres to assigned projects/tasks

¨ Volunteers for special assignments/projects

¨ Performs other assigned duties and is flexible to cover all areas of the clinic as needed

Other duties as assigned

Other information:

LINES OF REPSONSIBILITIES :

(Chain-of-command)

1. Practice Manager 2.Director of Oncology 4. VP of Oncology 3.Chief Ambulatory Officer

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Compassion, Accountability, Respect, Excellence through Knowledge and Safety & Social Conscience.