Interpretive Services Prgm Specialist - FT - Days - Corporate Compliance

DHR Health  -  US:TX:Edinburg - Days

Summary:

FLSA STATUS: ☒ Exempt ☐ Non-Exempt

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

The Interpretive Service Program Specialist is responsible of coordinating and supervising interpretive services for individuals with Limited English Proficiency (LEP) across DHR facilities.

POSITION EDUCATION/ QUALIFICATIONS:

High School Graduate 

Four-year college degree 

ASL Certification 

BLS Certification 

Excellent communication skills in English 

Fluent in Spanish

JOB KNOWLEDGE/EXPERIENCE:

Understand processes for identifying qualified interpreters, understand interpretive services policies and procedures; have solid knowledge of management principles, practices and methods, able to provide statistical reports in relation to interpreter usage and expenditures. 

Possess required knowledge and be able to explain and demonstrate, with or without accommodations, that the essential functions of the job can be performed. The candidate will be required to pass competencies for this position. 

Minimum of 5 years’ experience working with ADA and an interpreting setting. 

Basic computer skills – familiarity with Windows based software programs 

Knowledge of regulatory environment and healthcare compliance requirements 

Responsibilities:

POSITION RESPONSIBILITIES:

Must be able to interact and communicate with all levels of staff, physicians, patients and families in an effective manner. Exhibit tact, enthusiasm and patience. Must be sensitive to cultural issues. 

Effectively use interpersonal and communications skills with attention to detail and follow through. 

Coordinate interpreter services by ensuring the smooth flow of operations, implementing policies and procedures, and enforcing rules and regulations. 

Effectively scheduling in-person interpreters, or video remote interpretation (VRI) for patients who are Limited English Proficient (LEP). 

Oversee billing function of department by calculating charges and sending/following up on invoices. 

Consult with staff to develop and implement programs that create a supportive environment for patients who are Limited English Proficient (LEP). 

Facilitate interpretive services in a variety of environments. 

Serve as an information and referral source on interpretation for patients, physicians, visitors, and employees. 

Establish and maintain effective working relationships with internal and external customers and community. 

Coordinate complicated interpretive situations involving physicians, staff, patients, and families. 

Assist with Health Stream: Spanish Proficiency Courses and competencies. 

Assist with in-house document translations (Eng-Spa); coordinate completion and requests. 

Assist with other Corporate Compliance Dept. goals and duties as needed. 

Assist as needed to complete monthly bell-curve worksheets for random and focused risk audits and e/m codes.

Assist as needed to create audits for focused risk codes and email completed audit packages to providers. 

Other duties as assigned

LINES OF REPSONSIBILITIES:

1. ADA Compliance Officer →  2. VP Chief Compliance Privacy Officer

Other information:

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC:

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT: (ADA):

A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria.

The following table provides physical requirements that will be associated with, but not limited to, this position:

B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.

C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

D. Aptitudes: HIGH 1 2 3 4 5 6 LOW

Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments.  3

Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly.  3

Numerical: Ability to perform arithmetic operations quickly and accurately. 2

Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2

Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3

Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation.  2

Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3

Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3

Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3

Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3

Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3