Production Planning Manager

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: The Production Planning Manager (PPM) is responsible for overseeing daily, weekly, and monthly operations, focusing on outbound, and returns processing. Key responsibilities include coordinating production plans with leadership to meet business goals and KPI targets, identifying and resolving operational issues, and regularly interacting with customers to discuss performance and capacity solutions. The PPM will also drive continuous improvement projects and collaborate with site leadership to ensure compliance with company policies, promoting safe and efficient operations while fostering a positive work environment.

Position: Production Planner Manager

Warehouse Management System: WMI Manhattan

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Production Planning Manager

Are you an innovative thinker who can easily prioritize and communicate key points quickly? Do you enjoy identifying issues and root causing problems, and delivering to the customer on-time and on-budget? Do you feel that your skills of thinking outside the box and working across multiple teams, functions, etc. are in need of a new home?

If so, DHL Supply Chain has a place for you.

Job Description

The Production Planning Manager is responsible for leading and managing the daily/weekly/monthly work streams throughout the operation. Areas of focus include, but are not limited to, inbound, outbound, and returns processing. Responsible for the integration and coordination of production plans with leadership throughout the fulfillment center to ensure goals, objectives, and KPI targets are met throughout the business. This includes identifying issues, root causing problems, and resolving issues throughout the operational flow. Interact with the customer on a regular basis to review the sites operational performance, capacity restraint/solutions, and manage the throughput across all work streams of the business. Assist in facilitating and implementing continuous improvement projects throughout the business. The Production Planning Manager will work cohesively with the fulfillment centers leadership (GMs and OMs) to ensure associates comply with company policies, procedures, and guidelines to ensure safe, efficient operations and maintain positive working environment.

Partners with the Operations Team to ensure resource and capacity planning is executed in order to meet designated KPI metrics and service levels, productivity targets, labor efficiency, and operational efficiency.

Plans, manages, and adjusts workload and shift schedules to optimize fulfillment center resources in order to execute operational and service level requirements.

Creates and implements predictive analytics based on site trends, and forecasts. Responsible for working daily/weekly with the customer to compare predicted plans, and actual results, to customer provided forecasts.

Plans and manages fulfillment and returns processing activities to ensure compliance with customer expectations for accuracy, quality, and timeliness. Develops and implements action plans to address fulfillment performance concerns or improve operations. Maintains communication with operations departments and customer planning to ensure business priorities and risks are addressed in a timely manner.

Supports, facilitates, and implements continuous improvement projects throughout the fulfillment distribution center.

Manages standard and ad hoc reporting that supports production planning, and communication to the operation and customer. Is involved with managing budget, goals, and specific requirements of the business.

Communicates, applies, and enforces company philosophies, strategies, policies, procedures, and expectations to workforce staff throughout the distribution center.

Maximizes quality and productivity by understanding job standards for each function, and evaluating performance variances in order to identify root cause and corrective actions.

Provides guidance on conveyor safety, sanitation, quality, customer service, and maintenance. Delivers associate orientation, training, performance reviews, and/or development as appropriate. Ensures associates have proper access to necessary tools to perform assigned duties and that tools/equipment are routinely inspected and maintained.

Required Education and Experience

Bachelors degree or equivalent, required

1-3 years logistics industry experience, required

2-4 years of experience in a supervisory or management role, required

1-3 years of customer service or fulfillment center planning, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.