What are the responsibilities and job description for the Forklift Operator position at DHL?
Forklift Operator – Will Call Operations | Day Shift
Role Purpose
The Forklift Operator supports day-to-day Will Call operations within a fast-paced, customer-facing warehouse environment. This role is responsible for accurate and timely order fulfillment, direct customer interaction, and resolution of issues at point of pickup. The position ensures operational execution aligns with DHL’s service, safety, and quality expectations.
Compensation & Benefits
- Starting Pay: $20.00 per hour
DHL Supply Chain offers a comprehensive and competitive benefits package to support employees and their families. Benefits include:
Medical, Dental, and Vision Coverage
Available to eligible employees, including access to multiple plan options401(k) Retirement Plan
Includes company match in accordance with plan guidelinesPaid Time Off (PTO) and Paid Holidays
PTO accrual and holiday schedule provided in accordance with company policyTuition Assistance Program
Financial support for continued education and skill developmentLife and Disability Insurance
Company-provided basic life coverage with options for additional voluntary coverageEmployee Assistance Program (EAP)
Confidential support services for personal, financial, and wellness needsOpportunities for career growth and advancement within DHL Supply Chain
Schedule
- Full-time | Day Shift
-
Rotating Schedule:
3 days on 1 day off 3 days on 3 days off 2 days on 2 days off - Weekend coverage required based on rotation
Key Responsibilities
- Operate forklift and material handling equipment to pick, move, and stage orders for Will Call pickup
- Execute order picking and staging activities to support time-sensitive customer pickups
- Serve as a customer-facing point of contact, ensuring efficient and professional handoff of orders
- Identify and resolve order discrepancies, inventory issues, and customer concerns in real time
- Complete all required system transactions accurately using SAP and eDoc for paperwork tracking.
- Support inventory accuracy through routine checks and adherence to process standards
- Maintain organized, safe, and audit-ready staging and work areas
- Communicate effectively with cross-functional teams to ensure service requirements are met
- Adhere to all DHL safety policies, procedures, and operational guidelines
Required Qualifications
- Experience in a customer-facing or service-driven role
- Working knowledge of warehouse systems (WMS, SAP, or similar)
- Experience operating forklift or material handling equipment
- Strong focus on accuracy, quality, and attention to detail
- Effective verbal communication and interpersonal skills
- Demonstrated ability to problem-solve in time-sensitive situations
- Ability to lift up to 50 lbs and perform extended periods of standing and walking
Preferred Qualifications
- Prior experience in warehouse, distribution, or Will Call operations
- Exposure to high-volume, time-critical fulfillment environments
- Valid forklift certification
Performance Expectations
- Meet defined productivity and accuracy standards
- Deliver a consistent, high-quality customer experience at pickup
- Maintain strong attendance and schedule adherence
- Demonstrate flexibility and responsiveness to changing operational priorities
Success Profile
- Operates with a strong sense of urgency and ownership
- Maintains composure and professionalism in a customer-facing, fast-paced setting
- Highly detail-oriented and process-driven
- Proactively identifies issues and drives resolution
- Collaborates effectively while working independently when required
Work Environment
- Warehouse setting with frequent movement between picking, staging, and customer areas
- Direct interaction with customers and drivers at Will Call
- Operation of forklifts and standard warehouse equipment
- Exposure to standard warehouse conditions
Role Purpose:
What will you do in this role? Our Forklift Operators are responsible for moving stock from one area to another within our warehouse environment. Youll load and unload shipments of various sizes, and you may use certain types of equipment such as stand-up, sit-down, or clamp forklifts and electric pallet jacks. Our environment is team oriented, fast paced and safety focused. We move products that people need and want. At DHL, YOU will be an essential part of everyday life.
Key Accountabilities:
- Load, unload, move, stock, and stage products and materials using various types of forklifts or other power equipment 80% of specified shift.
- Pull and prepare product for shipment ensuring the exact number and types of product is loaded.
- Keep appropriate records and reports for inventory accuracy.
- Comply with all OSHA and MSDS standards.
- Verify load accuracy; check the load count, stability, and product damage, report variances as necessary.
- Change equipment battery or LP tank and monitor power source as necessary.
- Maintain the facilitys equipment and materials in a neat, clean, and orderly fashion.
- Assist in physical inventories.
- Complete daily inspection of equipment.
- Perform other duties as assigned.
Required Education and Experience:
- Forklift operator certificate or satisfactory completion of a forklift-training program within the first 30 days of employment
- High School Diploma or Equivalent, preferred
- Six months warehouse experience, preferred
- Six months forklift operation experience
Our Organization is an equal opportunity employer.
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Brand: DHL
Address: 3011 Old Spanish Trail Westlake, LA - 70669
Property Description: 4802 - Westlake LA SWRC
Property Number: 4802
Benefits:
Sick pay, Pension plan, Annual leaveSalary : $20