What are the responsibilities and job description for the Customer Service Representative position at DHL?
NOW HIRING 1st Shift Customer Service Representative starting at $22.00 per hour
Join the #1 logistics company in the world: DHL Supply Chain
Our Livermore, CA facility is growing, and we're looking for world-class people like you!
We are currently looking for Customer Service Representative to join our 1st shift Team!
This position will be responsible for but not limited to:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
WHAT WE OFFER:
- Wages pay at $22.00 hour with an annual increase possible.
- Geographic (GEO) Differential: $3.00
- Eligible for attendance bonuses
- Work schedules: Monday – Friday 6am-230pm
- Paid Weekly
- Overtime available based on customer volume
- Excellent medical, dental, vision, and prescription
- Paid Time Off available day one
- 401(k) with a generous company match
- Tuition reimbursement program
WHAT WE SEEK:
- SAP experience preferred
- Proficient in email communication
- Looking for someone with a good attendance record
- Able to prioritize and multi-task
- Comfortable working with others
- Open to learning new skills
- Team player
It’s Official, DHL Supply Chain is certified as a Great Place to Work® and a TOP EMPLOYER in the US. Learn about why our associates enjoy being #TogetherUnstoppable
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customers complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Brand: DHL
Address: 1201 Voyager Street Livermore, CA - 94551
Property Description: 6559 - Livermore CA WERC
Property Number: 6559
Salary : $22
