Customs Operations Manager

Job Title: Customs Operations Manager

Job Location: Columbia, SC

DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain through air, ocean, and ground

transportation, customs brokerage services, and dedicated warehousing and distribution centers. As part of Deutsche Post DHL, the world’s leading

logistics provider, we operate in over 220 countries. For more information, visit our career site at DHL Careers.

As the Customs Operations Manager, you will play a critical role in managing and coordinating customs clearance activities to ensure efficiency and cost-

effectiveness.

Key Responsibilities:

• Oversee and streamline customs clearance activities, ensuring timely and compliant processing.
• Train staff and implement policies and procedures that uphold our service standards.
• Lead and develop a talented team, providing coaching and performance management.
• Drive strategic initiatives for International Air and Ocean entries, focusing on performance and productivity.
• Collaborate on policy development to enhance our customs operations.
• Attend and present at customer QBRs/MBRs, both onsite and virtually, as needed.
• Work with supervisors and team leads to ensure team capacities are adequate at all times to deliver the best brokerage service.
• Ensure that any new customs rules and tariffs are communicated to teams and that knowledge is checked in a timely manner.
• Maintain knowledge of PGAs and customs exceptions and develop strategies to address and resolve issues.

What We’re Looking For:

• Extensive knowledge of importing regulations and customs brokerage practices.
• Proven ability to create a vision for customs operations that balances compliance with customer and shareholder value.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both verbal and written, as well as interpersonal skills.
• Proficiency in computer applications, including spreadsheets and databases.
• Demonstrated leadership experience in coaching and developing staff.
• Financial acumen, including budgeting experience.
• A BS/BA degree with 6 years of related experience, including 2 years in a supervisory role.
• A Customs Brokerage License is required.
• In-depth understanding of ACE and experience with US Customs regulations and PGAs.

Pay Range: $84,675.00 - $112,900.00 (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in

building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220 countries. DHL Global Forwarding (DGF) is a global leader in air and

ocean freight, with 30,000 employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion,

sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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